Sr. Customer Quality Engineer

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description:

Sr. Customer Quality Engineer / Manager, Europe,

Summary  

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading edge products and innovation to our customers. Our portfolio of technology helps power our world. Come join our team and see how YOU can make a difference.

Job Description:

This is an important customer-facing, hands-on role in a global Quality Management organization in a rapidly growing semiconductor IC company. The key responsibilities are to work seamlessly with related Engineering, Production, Business groups and other QA functions to ensure timely responses and efficient closure of customer Quality requests, such as handling field returns/8D/FA cases, and audit supports. He/she will interface to many internal functions, as well as directly with customers, in responding to requests and managing customer quality situations. As such, candidate should have a solid quality / engineering background, along with good team competence and communication skills.

Major Responsibilities

• Provide technical expertise as a key point of contact for EU accounts, ensuring seamless communication and coordination with local sales and technical teams.
• Work closely with US and Asian teams on critical tasks such as field returns, 8D report development, and FA case resolution.
• Manage customer Quality requirements, inquires/questions as the front-line owner
• Develop 8D reports to manage customer-facing communications for effective case closure.
• Co-Manage Quality issue diagnoses, root-cause analysis with FA and other groups as hand-on contributor for the assigned customer accounts. 
• Support pre-sales activities with Quality presentations and answering customer questions on Quality management procedures and performance, especially Tier1 Automotive accounts in Germany
• Project-manage customer-audits in both HQ and our location in Chengdu as the customer-facing contact for MPS and our sub-cons.

Basic Qualifications 

• 7 - 15 years experiences in Semiconductor IC Engineering and Quality functions, with customer-facing skills and experiences in Europe.   
• Experienced in supporting EU Automotive customers  (VDA 6.3).
• Experience in at least three of the following areas: Customer Quality Engineering, Quality Management Systems, PCN Administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control in the Semiconductor IC industry.
• Good understanding of Semiconductor manufacturing process, key aspects of IC tests, and how ATE test correlates with device behavior and quality
• Good knowledge of IC silicon/package fail mechanisms/symptoms, Reliability and FA process and testing tools and reporting.
• Hands on skills in Quality tools and methodologies, statistics and structured problem solving techniques.
• Proactively drive issue resolution as a team player with excellent communication skills, can effectively handle sensitive and proprietary information well.
• Good influence and negotiation skills to respond to difficult news and situations.
• German speaking is preferred

Education Requirements: Bsc EE required; Msc EE preferred

Location: Munich, Germany

Monolithic Power Systems, Inc. (MPS) strives to build and maintain a culture of diversity, equity, and inclusion. We recognize that diverse voices and ideas make our company and our products stronger, and we believe that our employees benefit when they are immersed in an inclusive culture of teamwork, fairness, and tolerance. We are mindful that creating an inclusive workplace that supports all employees is critical to our success. 

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.