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Supervisor

vor 2 Wochen

Frankfurt Hesse Germany TMPC Vollzeit
  • Category: Switchboard Operator
  • Location: Frankfurt Germany
  • Citizenship Required: United States Citizenship
  • Clearance Type: N/A
  • Telecommute: NO
  • Shift: 1st Shift (United States of America)
  • Travel Required: NO
  • Positions Available: 1

At CMA, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.  We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity, nonconventional aptitude,  and bringing your whole self to work.

As a leading cybersecurity SDVOSB 8(a) company, we provide innovative systems, products and solutions to our customers worldwide. We are comprised of veteran professionals that bring different perspectives and ideas, understanding that the more experiences we bring to our work the more innovative we can be. As we continue to build our workforce, we look for people that exemplify our core values, leadership characteristics, and approach to innovation.

Description: 

  • Provide operators fluent in English and the local language(s) or ensure access to translation services.( up to 22 locations: Portugal, Italy, Russia, Netherlands, Belguim, United Kingdom,Spain, France, Switerzland, Turkey, Luxembourg, Germany, Austria, Norway, Findland, Ireland, Bulgria, North Macedonia, Croatia, Slovenia, Czech Republic, or Kosovo)
  •  Ensure operators have at least one (1) year of experience in customer service or telephone
    operator roles.

    • Ensure operators demonstrate professionalism, courtesy, and familiarity with embassy procedures.
  • Maintain staffing levels sufficient to support fluctuating call volumes, including surge capacity during emergencies.
  • Be available by phone and email at all times
  • Maintain strong English communication skills
  • Serve as liaison between the Contractor and U.S. Government personnel
  • Oversee staffing, training, and quality assurance
  • Resolve issues promptly upon notification by the Government

The switchboard is a 24-hour department that is manned at all times.

Holidays and other shifts are rotated to accommodate staffing needs. 

Salary Range: DOE

CMA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.