Engineering Operations Technician

The successful candidate will oversee the operation and maintenance of the electrical and mechanical infrastructure for Data Centers (DC) in Amazon Web Services (AWS) Cloud regions. Our technicians are operating and maintaining AWS DCs' world-class mechanical and electrical infrastructure. In addition to technical operations and maintenance, the successful candidate will oversee facility operations and ensure the implementation of safety procedures.

The role requires a motivated, self-managed person who demonstrates initiative and proactively seeks solutions to problems while striving for operational excellence. The work follows a process-oriented approach: the candidate needs a strong willingness to learn new processes and adapt to rapidly changing operational scenarios with conflicting priorities.

The successful candidate will be part of the Engineering and Facilities team and will be responsible for; maintaining availability for customers; ensuring maintenance and operation of technical infrastructure; and the upkeep and operation of the DC facility.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Key job responsibilities

• SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.

• ENGINEERING & FACILITY OPERATIONS AND MAINTENANC
Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.

o Troubleshoot events within internal Service Level Agreements (SLA's)
o Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
o Supervise contractor or Engineering Operations Technicians to ensure proper operation and maintenance of all facility equipment.
o Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
o Provide training and guidance to Engineering Operations Technicians and assist in
recruiting efforts.
Lead the root cause analysis for operational issues, and conduct meetings with Subject Matter Experts (SMEs) to finalize mitigation strategies.

• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).

• Ability to work shifts (morning, late and night)

• On-call rotation reaction to off-duty emergency calls

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications:

• Completed apprenticeship as an Electrical Technician/Electrician or equivalent recognized training.

• Broad operational knowledge and experience with and familiarity with electrical and mechanical equipment.

Preferred Qualifications:

• Data Center engineering or Job-related experience.

• Degree in Electrical Engineering, Mechanical with Engineering or relevant discipline and proficiency in written and spoken English.

• Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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