Customer Success Manager

Too easy is boring Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it.

We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive

As a Customer Success Manager, you will play a central role in providing long-term support to our customers: You will be the first point of contact for your accounts and accompany them throughout the entire customer journey—from preparing for onboarding to active use and beyond. You will ensure that our customers exploit the full potential of our solutions and coordinate all necessary activities in collaboration with our Technical Delivery and Expert Services teams.

Depending on the customer group, you and your team will develop suitable formats for our customers – from scalable 1-to-many webinars to personal touchpoints such as executive business reviews. You will continuously analyze usage, feedback, and satisfaction and use this information to derive measures for sustainable customer success.

• You design and are responsible for your customers' customer journey—from introduction and use to renewal and further development of the collaboration
• You are the central point of contact and coordinate all measures necessary for a successful collaboration—from onboarding and product support to strategic touchpoints such as business reviews
• You will work closely with our Project Delivery and Expert Services teams, keep track of all project statuses, and take over active support after completion
• You will be responsible for preparing and implementing formats that serve the success of our customers – from standard training and Q&A formats to individual check-ins and business reviews
• You will continuously analyze customer satisfaction and product usage, identify risks or opportunities at an early stage, and initiate targeted measures for improvement
• Together with your team, you will further develop methods, playbooks, and customer journey templates – especially with regard to specific areas of application for our platform

• You have completed your studies in electrical engineering, energy technology, industrial engineering, or a comparable subject
• You have knowledge of the planning and operation of electrical networks or the integration of electrical systems and apply your knowledge of the associated energy industry contexts in a targeted manner
• You already have professional experience with direct customer contact and are enthusiastic about establishing and maintaining lasting customer relationships
• Ideally, you already have experience in technical consulting, customer success management, key account management, or related fields in a B2B context
• You are a strong communicator with very good written and spoken German and English skills (C2 level)

• Flexible working mode within Germany: Hybrid, from home or in our lovely office in Cologne 
• Option for remote work from abroad (up to three months per year)  
• State of the art technology and modern tech stack 
• Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)  
• Support for your health through sports membership cooperations  
• Flexible use of a monthly mobility budget (e.g. Jobrad, public transport) 
• Time and resources for individual growth  
• envelio pension plan  
• Regular company and team events