Team Lead

Team Lead - Customer Support (m/w/d)

Company:

Boeing Distribution Services ISC GmbH

Position Summary:

Boeing Global Services (BGS) Boeing Distribution Services organization is currently seeking a Team Lead – Customer Support (Level 4). Distribution Services strives to be the premier Parts Distributor in Aerospace and Defense, delivering unmatched quality, capability, and service for our global customers.

This exciting role will work cross-functionally as a leader amongst peers, by responding to high profile customer issues, researching situations and advising on resolutions. As well as leading analysis and reviews of customer maintenance operations, provisioning spare parts requirements, competitors' products and services.

Position Responsibilities:

• You will be responsible for internal customer service for after sales activities of consumables for the aviation industry as well as leading escalations with both internal and external stakeholders.

• You will look after an international customer base from order receipt to payment and ensure that the agreed services are fulfilled.

• You will be responsible for order processing and administration, including regular deadline monitoring in daily coordination with materials management and the shipping departments to ensure on-time deliveries.

• In cooperation with the sales department, you facilitate development of part package proposals, spare parts package and transactional sales.

• Advise customers regarding status, changes or improvements of orders and follow up. 

• In addition, you will take on cross-team responsibilities, such as creating extended reports (e.g. performance or pipeline health) for and in close cooperation with upper leadership.

• Identifying and implementing best practices in consultation with the manager and functional leader.

• With your advanced knowledge and experience, you will support and lead a team in resolving any difficulties that arise, as required.

Basic Qualifications (Required Skills / Experience):

• Successfully completed commercial training in the field of wholesale, logistics or any form of higher education (e.g. bachelor's degree in international management or supply chain).

• At least five years of professional experience in customer service or sales in the field of aviation, logistics and/or wholesale industry.

• Good, proven written and spoken English skills (Level B2 or higher for reference).

Preferred Qualifications (Desired Skills / Experience):

• Within one previous role you gathered experience in supervising employees

• Extensive experience in working with SAP (ideally SAP HANA) or other ERP systems

• Proficiency in using the MS Office package, especially Excel

• Excellent problem solving and analytical skills.

• Previous touchpoints with CRM tools like Salesforce or similar.

Benefits:

• Annual salary reviews

• 30 days of paid vacation, which increase with length of service, as well as social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan

• Cross-functional and international work in teams around the globe

• Tailored training opportunities for your area of work

• Regular working hours and flex time

• An in-house cafeteria with subsidized meals

• A subsidy for the HVV ProfiTicket & free employee parking

• Free-to-use e-charging stations

• Bicycle leasing (JobRad)

• A subsidized membership in the EGYM Wellpass program

Typical Education & Experience (exemplary, not required):

Education/experience typically acquired through advanced education (e.g. Bachelor or commercial training) and typically 5 or more years of related work experience, an equivalent combination of formal education and/or hands on experience.

Work Authorization:

This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in Germany.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Germany)

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