Aktuelle Jobs im Zusammenhang mit Help Desk Analyst - Berlin, Berlin - Oracle
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Help Desk Analyst
vor 1 Woche
Berlin, Berlin, Deutschland Oracle VollzeitRole OverviewWe are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You'll provide guidance, troubleshooting, and escalation when needed to ensure seamless...
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Help Desk/ First Level Mitarbeiter
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Help Desk/ First Level Mitarbeiter
vor 1 Tag
Berlin, Berlin, Deutschland Computer Manufaktur GmbH VollzeitFür unseren Standort Berlin suchen wir Dich alsHelp Desk/ First-Level Mitarbeiter (m/w/d)Du bleibst bei IT-Problemen gelassen, denkst lösungsorientiert und hast Spaß am direkten Kundenkontakt? Dann komm in unser Team Dich erwartet eine offene Unternehmenskultur, Zusammenarbeit auf Augenhöhe und ein moderner Arbeitsplatz.Wir bieten Dir:Top-Equipment –...
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Data Analyst
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Business Analyst
vor 1 Tag
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Data Analyst
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Junior Data Analyst
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Data Analyst
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Business Analyst
Vor 7 Tagen
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Data Analyst
vor 2 Wochen
Berlin, Berlin, Deutschland PETRO-V | Petroleum Vision VollzeitRole Description:We are looking for a highly motivated and analytical Data Analyst to join our team. In this role, you will be responsible for gathering, processing, and analyzing large datasets to help inform business decisions. You will work with different departments to identify trends, generate reports, and provide actionable insights that support...
Help Desk Analyst
vor 2 Wochen
Role Overview
We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You'll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
Key Responsibilities
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Communicate clearly and empathetically in both German and English.
Required Skills and Experience
● Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
● Strong analytical and troubleshooting skills.
● Understanding of remote connectivity tools and IT fundamentals.
● Excellent communication and documentation skills.
● Fluency in German and English (written and spoken).
● Proactive, customer-focused attitude with the ability to work independently or as part of a team.
What We Offer
● Competitive compensation and benefits.
● Learning and career growth opportunities within Managed Services Oracle Hospitality.
● Collaborative and inclusive culture.
At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.
QualificationsCareer Level - IC2
