Associate Account Manager

Associate Account Manager

We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success.

We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.

As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.

About The Role

1. Sales Strategy and Execution:

2. Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base

3. Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
4. Act as a customer advocate within the company

5. Meet or exceed established goals, KPIs, and performance metrics

6. Customer Acquisition and Growth:

7. Drive new customer acquisition through strategic sales initiatives

8. Identify, pursue, and close new sales opportunities within assigned territory or market segment

9. Upsell and cross-sell to existing customers to maximize revenue

10. Customer Relationship Management:

11. Serve as the primary point of contact for customer inquiries and issues

12. Foster strong, long-term relationships with key customers and stakeholders
13. Ensure high levels of customer satisfaction and loyalty

14. Collaborate with the customer success team for smooth onboarding and continued customer success

15. Customer Engagement:

16. Lead customer meetings and develop presentations for complex sales opportunities

17. Understand customer business needs and challenges
18. Present tailored solutions demonstrating how our products solve specific problems

19. Conduct regular business reviews to ensure alignment with customer goals

20. Collaboration with Internal Teams:

21. Work closely with solution consultants to develop tailored solutions

22. Coordinate with professional services for timely implementation
23. Partner with Partnerships & Alliances team for growth and strategic account planning
24. Provide customer feedback to inform product development and marketing strategies

About You

Required Qualifications:

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in account management or sales in the software/technology industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tools MBA or relevant advanced degree Experience in AI or machine learning industry
• Proven success in managing enterprise-level accounts
• Track record of developing and nurturing partner relationships

Key Success Measures:

• Sales performance (quota achievement, revenue growth, win rate)
• Customer relationship management (satisfaction scores, retention rates, NPS)
• Operational efficiency (productivity, forecast accuracy, pipeline coverage)

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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