German Customer Service Representative Automotive

vor 2 Wochen

Regensburg, Bayern, Deutschland LJ Global Horizon Vollzeit 25.000 € - 40.000 € pro Jahr

Location: Braga, Portugal (Remote)
Contract type: Permanent
Start date: 27 November 2025
Status: Urgent hire

Role Overview

We are looking for a German-speaking Customer Service Representative to join our Automotive Digital Services team.
In this role, you will provide high-quality support to customers and partners for connected car and digital automotive services, ensuring excellent user experience and timely resolution of inquiries.

Work Schedule

  • Monday to Sunday 24/7 (rotational shifts, including nights and weekends)

  • Days off: 2 rotational days per week

Key Responsibilities

  • Provide customer support in German and English through phone, email, and chat.

  • Assist users with issues related to connected vehicles, digital services, and account management.

  • Troubleshoot technical or connectivity problems following established procedures.

  • Document customer interactions accurately in the internal systems.

  • Maintain service quality and follow up on complex cases when needed.

Requirements

  • Fluent in German (C1-C2 level) and good command of English (B2 or higher).

  • Excellent communication and problem-solving skills.

  • Previous experience in customer service or technical support is an advantage.

  • Ability to work in rotational shifts (24/7 schedule).

  • Reliable internet connection and suitable remote work environment.

  • Candidates must be based in mainland Portugal, but relocation support is offered for those moving from abroad.

Compensation & Benefits

  • Base salary: competitive

  • Bonus: 80€/month 

  • Meal allowance: 7.23/day

  • Transport allowance: 20€/month

  • Health insurance: from day 1 

  • Position bonus (Braga): 20€ per 12 months

  • Relocation assistance available for German and Nordic candidates relocating from abroad

  • Full training provided prior to start date

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