German Customer Service Representative Automotive
vor 2 Wochen
Location: Braga, Portugal (Remote)
Contract type: Permanent
Start date: 27 November 2025
Status: Urgent hire
We are looking for a German-speaking Customer Service Representative to join our Automotive Digital Services team.
In this role, you will provide high-quality support to customers and partners for connected car and digital automotive services, ensuring excellent user experience and timely resolution of inquiries.
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Monday to Sunday 24/7 (rotational shifts, including nights and weekends)
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Days off: 2 rotational days per week
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Provide customer support in German and English through phone, email, and chat.
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Assist users with issues related to connected vehicles, digital services, and account management.
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Troubleshoot technical or connectivity problems following established procedures.
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Document customer interactions accurately in the internal systems.
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Maintain service quality and follow up on complex cases when needed.
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Fluent in German (C1-C2 level) and good command of English (B2 or higher).
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Excellent communication and problem-solving skills.
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Previous experience in customer service or technical support is an advantage.
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Ability to work in rotational shifts (24/7 schedule).
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Reliable internet connection and suitable remote work environment.
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Candidates must be based in mainland Portugal, but relocation support is offered for those moving from abroad.
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Base salary: competitive
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Bonus: 80€/month
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Meal allowance: 7.23/day
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Transport allowance: 20€/month
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Health insurance: from day 1
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Position bonus (Braga): 20€ per 12 months
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Relocation assistance available for German and Nordic candidates relocating from abroad
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Full training provided prior to start date
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