IT manager

Job Description – Distribution Center Manager (Europe)

Location:
Rieste, Germany (Onsite – 5 days a week)

Function:
IT Operations / End-User Computing / Warehouse & DC Support

Position Overview

The
Distribution Center Manager – Europe
will operate onsite at the client's facility in Rieste, Germany. This role is responsible for providing advanced IT support within a large Distribution Center (DC) environment. The manager will research, analyze, pilot, and repair complex computer hardware and software issues. Strong customer service, communication, and teamwork skills are essential for resolving high-impact IT problems. DC manager should have prior experience in managing global IT team.

This role provides end-user support for desktops, applications, mobile devices, and related technologies. It involves interacting with multiple levels of users including warehouse staff, managers, VIPs, and technical teams. A deep understanding of desktop systems and their integration with network, server, and identity management infrastructure is required.

The successful candidate will demonstrate composure under pressure, adaptability, excellent collaboration, and a structured, methodical approach to troubleshooting. Expertise in
Windows, macOS, mobile platforms, audiovisual equipment, printers, ServiceNow, and ITIL
is required.

"Smart Hands" capabilities are essential, including supporting network hardware, telecom, server rooms, printers, and other IT equipment.

Key Abilities and Knowledge Requirements

• Expert-level understanding of
  computer hardware and software
  .
• Proven experience diagnosing complex desktop, network, and infrastructure-related issues.
• Strong knowledge of:
• Anti-virus & anti-spam technologies
• Wireless communication & mobile devices
• Security tools and policies
• Experience coordinating with
  multiple vendors, partners, and global teams
  .
• Solid understanding of
  TCP/IP, Ethernet, Serial Interfaces, Active Directory, and Change Management
  .
• Knowledge of
  JAMF, SCCM, Intune, FileVault Encryption
  .
• Ability to ensure seamless interaction of desktops with file servers, email systems, conferencing tools, and application servers.
• Quick learner with the ability to master new technologies and provide training/support.
• Strong customer service orientation and ability to work under pressure.
• Excellent
  English and German
  communication skills (verbal & written).
• Exceptional documentation skills.
• Ability to support remote users and multiple facilities.
• High professionalism and strong interpersonal skills.
• Ability to handle sensitive data responsibly and escalate when needed.
• Strong time management and ability to meet deadlines.
• Ability to lift
  up to 50 pounds
  (printers, monitors, scanners).

Roles and Responsibilities

• Provide
  deskside support
  for end-user devices in a corporate Distribution Center environment.
• Troubleshoot and resolve software issues; install, configure, or reinstall applications and OS (Windows & macOS).
• Support
  Microsoft Office 365, macOS, Windows OS, smartphones, AV systems, PCs, printers, handheld scanners
  , and related hardware.
• Manage and prioritize incidents and service requests through
  ServiceNow
  .
• Utilize and update
  Knowledge Base (KB)
  documentation as needed.
• Perform
  IMAC
  activities (Install/Move/Add/Change/Decommission).
• Provide
  Smart Hands
  support for networking, telecom, and server-related tasks.
• Manage printers and peripheral devices.
• Perform
  asset inventory
  , audits, and lifecycle management.
• Deliver
  VIP and Executive support
  when required.
• Support additional corporate or retail sites as needed.
• Reimage computers based on client standards.
• Take full ownership of tickets and drive issues to closure.
• Train staff on the use of hardware and software.
• Collaborate closely with DC operations staff, lab technicians, and IT teams.
• Perform additional duties as assigned.

Preferred Qualifications

• Bachelor's degree
  or
  8+ years of relevant IT support experience.
• Strong hands-on experience with
  Windows and macOS
  .
• Good understanding of
  network infrastructure
  and system configurations.
• ITIL Foundation Certification
  preferred.
• A+ certification plus one or more of:
• N+, MCP, MCDST, MCSA, CST, CNCT, Apple Certified, etc.
• 3+ years in
  desktop support, field services, or distribution center IT
  .
• Dell-certified technician (for OEM parts replacement).
• Strong Apple OS and mobile support knowledge.
• Experience with
  JAMF Suite, SCCM, OS deployment, Intune
  .
• Must be willing to work
  onsite full-time in Rieste, Germany
  .
• Must be willing to work
  in shifts
  .

Summary

This is a highly technical, hands-on IT leadership role supporting a fast-paced Distribution Center environment. The candidate must possess strong technical expertise, outstanding customer service, excellent communication skills, and the ability to collaborate across multiple teams and levels of the organization.