Solutions Engineer

Atmen is seeking a highly motivated and self-driven individual to join our journey as a fast-growing tech company. As a Solution Engineer, you are working at the forefront of our customer-activities as the hands-on problem who unlocks maximum value for customers, and bridges the gap between our cloud platform and all the specifics of our customers' IT/OT structures. We are looking for someone who thrives in a fast-paced and dynamic environment, is passionate about our mission, and can take ownership of their work.

Tasks

As a
Solution Engineer
within Atmen's
Operations Team
, you will work
directly with our customers
. Your role has two sides:

1. On the one hand, you will bridge the gap between our customers' IT/OT systems, Atmen's developers and product teams. You will
   design and implement technical solutions
   that maximize usability for our customers, enhance their onboarding experience, troubleshoot complex technical issues, and ensure our platform
   integrates effectively
   with customers' existing systems. This requires
   strong technical problem-solving skills
   , a
   customer-focused mindset
   , and a passion for operational excellence in a SaaS environment.

2. On the other hand, we are looking for someone who is
   versatile, curious, and has an appetite to dive into all aspects of operations in a RegTech company
   . This goes beyond technical work — it's about collaborating closely with Atmen's regulation experts to
   develop solutions that deliver maximum customer value
   . In this role, you'll work at the intersection of
   technology, product, and regulation
   , always with a
   user-centric mindset
   . Your mission will be to help shape how we bring our solutions to market, ensuring they meet customer needs and regulatory requirements effectively.

If you thrive in an environment that blends
technical depth with customer value
, where you can connect the dots between
tech, product, and market realities
, this role is for you.

Key Responsibilities

• Solution Design & Path-to-Value:
  Understand customer-specific requirements, and translate into tailored platform configurations and smooth onboarding plans for the shortest path-to-value. Align proposed solutions with Atmen's internal backlog.

• Technical Implementation:
  Configure and integrate our SaaS platform seamlessly with customers' existing tools and workflows — including data pipelines. Focus on delivering value from day one.

• Operational Efficiency:
  Design and develop automation scripts, workflows, and integrations that streamline operations, maximising efficiency for both Atmen and our customers.

• Support our customers:
  Engage with customers not just for support but also in a versatile problem-solving capacity. Act as a trusted advisor to customers, helping them de-risk their certification journey.

• Troubleshooting:
  Investigate and resolve technical issues, coordinating with the engineering team when necessary, to minimise disruption and maximise customer satisfaction.

• Regulatory Compliance
  : Work closely with Atmen's Technical Sales and Subject Matter Experts to ensure all features or our solutions are compliant with EU regulation.

• Product Collaboration:
  Interface with Atmen's product & tech teams to help define business logics and user stories.

• Optimize operational processes
  to enhance the efficiency and scalability of customer onboarding and certification workflows.
  Develop playbooks and best practices
  to streamline recurring operational challenges, and unlock maximum customer value consistently.

Requirements

Must-haves

• 3+ years of professional experience
  in a related role (e.g. Solution Engineer, Software Developer, DevOps Engineer, Technical Consultant, Systems Analyst, …)

• Passion for building
  high-value solutions that solve real pains
  . Not just working tech.

• Strong understanding of
  APIs
  (REST),
  data streaming protocols
  (e.g. MQTT, OPC UA), and cloud environments.

• Strong software engineering principles
  : clean code, modularity, testing, and maintainability. Experience designing and maintaining
  scalable, distributed systems
  .

• Highest levels of reliability and
  professionalism
  . Ability to
  own communication channels with clients
  & partners.

• Ability to work independently and take initiative, with a strong sense of
  ownership and accountability
  .

• Outstanding communication skills in English (both written and spoken), with the ability to
  communicate complex technical concepts effectively & in an understandable way
  with stakeholders of various backgrounds.

• Self-motivated
  and able to navigate a
  fast-changing startup environment
  .

• Master's degree or equivalent experience
  in Computer Science, Engineering, or a related field.

Please note that the qualifications listed above are intended as a general guideline only. We encourage all qualified applicants to apply, even if they do not meet every requirement. If you are interested in this role, please include in your application why you believe you would be a good fit.

Nice-to-haves

• Experience with
  SCADA or ERP systems
  and related interfaces

• Exposure to
  AI/ML or GenAI integrations
  .

• Related domain expertise:
  Energy, certification, sustainability, or regulated industries
  .

• Experience in
  data science
  : Methods, frameworks, languages (e.g. python), statistics, visualisation

• Professional experience in a role at the
  intersection of technology and operations

• Experience working in a
  fast-paced startup environment
  .

Job requirements

• Availability:
  Full-Time

• Valid
  working permit
  in Germany

• Fluency in
  English

• Willingness to regularly work in our office in
  Munich
  , Germany.

Benefits

• Impact:
  as one of the first employees of the company, shape the Atmen culture and product and support our mission to decarbonise our industry by revolutionizing the way green certification takes place.

• 
  Hybrid work and central Munich offices:
  work from the office and from home.

• Opportunity:
  be part of and shape a fast-growing business and a team of caring achievers.

• Cutting-edge tech:
  Work on exciting challenges in
  automation, AI, and compliance tech
  .

• 
  "Well Pass"
  as an employee benefit - giving you unlimited access to most fitness centres.

Tell us your story We are looking forward to your application and will try to get back to you as soon as possible