VIP Relationship Manager
Vor 5 Tagen
Job overview and responsibility
About us
Our client one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget
What you'll do
Provide personalised and courteous service to VIP customers, acting as their primary point of contact and resolving any queries, issues or requests in a timely and efficient manner.
Research user activities and behaviours to identify potential high value customers with characteristics and patterns of VIP potential.
Analyse reports on customer experience, trends and markets
Conceptualise, plan and execute campaigns in close collaboration with various departments.
Understand our VIP customers and what you can do to ensure the best content is delivered.
Required skills and experiences
Proficient in German and English, with 3-5 years of experience in VIP/Key Account user sales and operations, and at least 1 year of VIP user management experience.
Previous experience in a similar role at a competitor (preferably large firm experience).
In-depth understanding of the role of the VIP and marketing departments in the organisation.
Excellent commercial mindset, logical analysis, and systematic planning skills.
High sensitivity to data and can effectively analyse user behaviour and
Preferences based on data.
- Willing to travel (mainly within Germany) for client meetings upon request
Preferred skills and experiences
- With excellent cross-department communication and collaboration abilities.
Why Candidate should apply this position
We're the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits (at least 2months end-year bonus)
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it
Report to
Country Manager
Interview process
2-3 rounds with hiring team
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