Learning Administrator

You'll be accountable for all aspects of the Training Administration and Seminar Management to ensure the Class runs successfully (e.g. room preparation, information sharing). This includes both physical presence at the client premise and remote support.

You are personally responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI's / SLA's and ensuring all Customer Satisfaction scores are achieved.

Fluency in both German and English is essential for this role.

General duties and responsibilities:

• First point of contact at the information counter for all inquiries includes:
• Coordination of external services providers e.g. event technology
• Preparation of training rooms pre-and after training
• Checking room settings according trainer specifications
• Ensuring technical equipment is up and running according requirements
• Ticket creation In case of issues in the building/rooms
• Responsible for information signs, signposts, documents
• Answering all kind of questions via email, chatbot, phone and physically
• Update knowledge management system to develop efficient and effective response to all kind of inquires
• Ensure all agreed Service Level Agreements are achieved
  Make suggestions of improvements to improve the services we provide.

Seminar management includes:

• Support the annual scheduling process for the client.
• General administration in the LMS
• Create and adjust courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings
• Room reservations in the internal room booking system
• Keep product managers and trainers informed at all times
• Participants handling including reminders, adjustments, cancellations
• Recording and archiving participants attendance including actual costs
• Provide feedback to product managers, training institutes if needed
• Obtaining documents, printing, request physical material in internal system

Essential requirements:

• Written and spoken English and German to proficient level
• Proven experience in an operational, processing, or customer service role
• Good IT skills including Microsoft Word and Excel
• General administration experience
• Proven effective communication skills, including verbal and written
• Excellent organizational skills
• Customer focused approach
• Cross cultural experience, working across various time zones
• Proven teamwork experience, including virtual teams
• Assertiveness and resilience
  Proven ability to work well under pressure and within demanding timescales

Desirable requirements:

• Good standard of education
• Experience in the Learning sector
• Use of Learning Management Systems from an Administrative perspective
• Advanced knowledge of Microsoft packages
  Good problem solver