Senior Manager Technical Service

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection. 

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success. 

The primary role of the Senior Manager Technical Service & Development (TS&D) in Arxada is to provide expertise and leadership to deliver:

Essential Job Functions:

• Financial results (as measured by Revenue, Innovation Revenue, and Innovation Margin) through support of existing customers and development of new business at growth accounts
• Unmatched technical support and service to customers with focus on the Paints & Coatings and associated markets
• Recognized leadership in the industry through participation in technical conferences, trade shows, and technical committees
• Customer-driven innovation projects to create new value-added solutions
• Linkage to Global R&D team to provide regional market insights and to assist with regional launch of R&D programs
• Key technical partner for the Arxada Commercial Director EMEA.
• Understand the innovation needs of Arxada customers and how Arxada technology can deliver solutions for those needs.  Partner with regional commercial managers to develop and implement robust customer-focused innovation strategies.
• Develop and lead customer-driven and market-driven opportunities for innovation projects (new products, new applications, new approaches, etc.).  Partner with R&D and other TS&D leaders to leverage information and learnings.  Promote the development of strong IP portfolio.
• Lead in execution of customer-specific opportunities to develop microbial control solutions differentiated from competition. Gain customer qualifications for existing products into existing applications in order to take share and grow revenue.
• Lead to understand competitor's products and guide team in development of robust Value Propositions and Product Positioning for Arxada product/solutions. Communicate and leverage effective approaches to other TS&D teams across the globe.
• Lead to develop robust technical information in the form of customer seminars, webinars and academies, reports of call, research/technical reports, presentations, product data sheets, and sales tools for new products.
• Lead to create external influence on the biocide industry by authoring trade articles, technical presentations, participating in industry associations, and collaborating with universities.

Qualifications & Experience:

• 10+ Technical experience with a demonstrated track record of scientific excellence, technical problem solving and delivery of value-creating business results.
• 5+ experience in advanced paint formulation and application expertise.
• Experience in leading a technical team and delivering results through that team.
• B.Sc. / M.Sc./ PhD Degree in Chemical Sciences or Biological Sciences
• Business related travel of approximately 30-60% will be required.
• Travel to visit and interact with customers is a requirement.
• Business Fluent German and English.

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.