Enterprise Solution Consultant

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

A Solution Consultant must be able to build credibility and communicate clearly and concisely. Solutions Consultants perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes, and internal technical procedures when appropriate.

Key Responsibilities:

• Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching
• Effectively communicate plans, progress, and status to both internal and customer organizations
• Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies.
• Articulate the value of Five9' through presentations, demonstrations, and open discussion with customers.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with specific sales and/or services opportunity requirements.
• Responsible for transitioning the customer to the services team for implementation.
• Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications.
• Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9's AI Trust & Governance framework.
• Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

Key Qualifications:

• Ability to work in a fast-paced environment with minimal supervision.
• Highly organized & able to manage multiple projects & tasks concurrently.
• Exemplary problem-solving ability & enthusiasm.
• Excellent communication & presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level.
• Understanding of enterprise level applications.
• Understanding of IT infrastructure.
• Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents).
• Ability to think and adapt to a rapidly changing environment and demands.
• Responsible for staying abreast of current technologies and industry trends.
• Ability to deliver demos and presentations that close deals.
• Years of experience 8+ Years Preferred.
• Ability to Travel (40-60%).
• Fluency in English and German; additional European languages beneficial.

Preferred Experience:

• Contact/Call Center Software.
• CRM integration knowledge.
• Integration frameworks.
• Experience with prompt engineering, AI workflow configuration, or low-code integration frameworks.
• IP Telephony (basic networking knowledge assumed).
• PBX, ACD, IVR, Unified Messaging products.
• Workforce engagement, Data Analytics.
• Interaction Analytics, Quality Management, and Interaction recording.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.