Bilingual Support Consultant

About the Role We are looking for Customer Happiness Agents to join our offices in Athens, Lisbon, and Madrid. Provide top-level service, solve issues, and work in a multicultural team. Full relocation package included. In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team. Responsibilities Handle customer inquiries via phone, email, and live chat in a professional and timely manner Provide clear and effective solutions to technical or service-related issues Support customers with account setup, billing, orders, or product use Document and update customer records in the system Collaborate with colleagues and supervisors to continuously improve processes Ensure high customer satisfaction through patience, empathy, and problem-solving skills Requirements Native or near-native German (C1-C2) and good level of English (B1 or higher) Strong communication and active listening skills Ability to stay calm and positive when solving customer issues Basic computer skills (MS Office, email, chat platforms) No prior experience needed full paid training is provided Motivated to relocate and start an international career abroad What We Offer Relocation package: Flight ticket to Spain, Greece, or Portugal Airport pickup upon arrival Company-paid hotel accommodation during the first weeks Assistance in finding long-term housing Salary & Benefits: Competitive monthly salary + performance-based bonuses Paid initial training and continuous coaching Private health insurance (in some locations) Work-Life Balance: Full-time, 40 hours per week, with rotating shifts Paid vacation days + public holidays Growth Opportunities: Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments Experience in an international corporate environment Lifestyle Perks: Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki Enjoy a sunny climate, cultural diversity, and affordable lifestyle