German Customer Representative

vor 2 Wochen

Dachau, Deutschland LJ Global Horizon Vollzeit

Location: Lisbon, Portugal Start date: 4 December 2025 Work type: On-site Schedule: Full-time, 39h/week About the Role We are looking for a German-speaking Customer Service Representative to join the Seller Support Team  in Lisbon. In this position, you will support online sellers by providing professional, solution-oriented assistance to help them succeed on the platform. Main Responsibilities Provide high-quality customer service to sellers through phone, chat, and email. Manage inquiries related to accounts, orders, and platform processes. Identify opportunities to improve sellers performance and drive their success. Maintain detailed and accurate case records in the system. Ensure all communications meet the brands quality standards. Collaborate with internal teams to resolve complex issues efficiently. Requirements Native or fluent German (C2) and good English (B2+). Minimum 1 year of experience in customer service, telesales, account management, or customer success ideally linked to business development. Sales awareness and the ability to influence seller success (mandatory). Strong communication, empathy, and problem-solving skills. Flexibility to work on rotating shifts, including weekends. Working Hours Monday to Sunday, rotating shifts: 08:0017:00 or 09:0018:00 (2 rotating days off) Later stage: Possible 24/7 rotation (to be confirmed by the client). Compensation and Benefits Base salary: 1,100 × 14 months Performance bonus: 100 × 11 months Meal allowance: 7.23 per working day Transport allowance: 20 per month Health insurance: active from day one Why Join Us Work for one of the most innovative global tech companies. Develop your customer service and sales skills in an international environment. Receive full training and continuous support. Enjoy great benefits and the vibrant lifestyle of Lisbon.

  • German Customer Representative

    vor 2 Wochen

    Dachau, Deutschland LJ Global Horizon Vollzeit

    Location: Lisbon, Portugal Start date: 4 December 2025 Work type: On-site Schedule: Full-time, 39h/week About the Role We are looking for a German-speaking Customer Service Representative to join the Seller Support Team  in Lisbon. In this position, you will support online sellers by providing professional, solution-oriented assistance to help them succeed...

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