Hotel Customer Service Agent Nf-02

**Duties**: - Assists clientele in the completion or required forms and registrations cards. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issue room keys. May help in maintaining breakfast area. - Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment. - Provides statement of non-availability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post. - Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipt. At end of shift, accounts for and secures cash. **Requirements**: **Conditions of Employment**: - Direct Deposit and Social Security Card is required. - Must meet qualification/eligibility/background requirements for this position. - Completed and signed DA Form 3433 is required prior to entrance on duty. - Citizenship eligible under country SOFA agreement. - In consideration of COVID-19, personnel within this area may routinely wear personal protective equipment (cloth face covering, latex gloves, and face shields) while performing their regular duties. - Employee may be required to stand for extended periods of time. - Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para 2 include Tier 1 background investigation. Employee may be required to stand for extended periods of time. - Will be required to work weekends, nights and Holidays. **Qualifications**: - 1. Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry. - 2. Good verbal communication and customer service skills. - 3. Six months hotel front desk experience or demonstrable customer service experience is highly preferred, and those with those qualifications will be referred to management first. **Education**: **Area of Consideration**: **Manual Applications**: **Allowances, Incentives, and PCS Costs**: - Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. - Allowances, differentials, or incentives will not be paid. - Employment Overseas provides a lot of additional benefits & entitlements, for information click here - Applicants must comply with the Exceptional Family Member Program, for information click here **Please check out our Applicant Information Kit**: **Other**: - Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. - Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur. - Benefits Review our benefits **How You Will Be Evaluated**: You will be evaluated for this job based on how well you meet the qualifications above. Applicants can claim the following eligibilities: - NAF Preference - Family Member Preference (OCONUS ONLY) - NAF Preference - Involuntarily Separated From the Military - NAF Preference - Spouse Employment Preference (SEP) - NAF Priority Consideration - Business Based Action - NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF) - NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE) - NAF Priority Consideration - Outside Applicant Veteran (OAV) - NAF Priority Consideration - Parent of a Veteran (OAV) - NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV) - Benefits Review our benefits - Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. - Resume **Optional**: Job Application (DA Form 3433) will be accepted in place of a Resume.**The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference**: - Cover Letter - DD-214/ Statement of Service - DA 3433 - Transition Assistance (TA) card - PCS Orders - Proof of Marriage Status - Resume - Separation Notice (RIF) - SF-50/ Notification of Personnel Action - How to Apply - **Manually**: Please refer to the "Additional Information" section of this announcement for instructions. **Agency contact information**: **NAF HRO Wiesbaden**: **Phone**: 06111435462306 **Address**: - JD-NAF-W6E9AA USAG WIESBADEN_ - DO NOT MAIL_ - APO, AE 09096_ - US _ **Next steps**: Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position - Fair and Transparent The Federal hiring process