Guest Relations Specialist

vor 1 Woche

Berlin, Deutschland HomeToGo Vollzeit

**Explore a new world of possibilities**:
At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. An amazing journey of opportunity with an international team lies ahead - join us

**Your future contribution**:
As HomeToGo’s Guest Relations Specialist, you will be the human connection to our product and deliver effective solutions that satisfy travelers around the world. Your customer-centric mindset will help you deliver first-class customer service to our travelers and work on projects that aim at improving guest experience. This is an exciting opportunity to work with an international team that drives the voices of our guests forward.

**How you’ll add value**:

- During your first month, you will:

- Get to know our company, our team and our product thoroughly
- Learn about the foundation and tools needed to shine and excel in your role
- Within the first 60 days, you will support the Guest Relations team to improve our day-to-day work, bringing new ideas and suggestions.
- At all times, you will aim to effectively resolve issues in a timely manner
- After 6 months in your role, you will have the opportunity to take on more responsibilities. You will be able to participate in different projects and collaborate with other teams to continually evolve our products and pave the way for your development and growth at HomeToGo.

**You’ll be successful in this role if you**:

- Have a true passion to provide amazing guest experiences
- Possess native German and proficient English language skills
- Are an empathetic person with strong communication and interpersonal skills
- Are proactive, eager to learn and to execute innovative ideas
- Love working with people and
- Experience in the travel industry is a plus
- Are seeking a full time position

**What HomeToGo offers**:

- Career growth opportunities and promotions, 360° feedback and open feedback culture, mentoring opportunities from an international team of passionate, industry experts.
- Culture driven by our : entrepreneurial, results-driven, encouraging ownership and enabling each other to succeed. Transparency about company goals, collaboration and support from an international team.
- Caring for the environment (proud to be a and a part of the Leader for Climate Action community) as well as our employees (work-life balance, weekly yoga classes, personal training discounts, mentoring program and psychological support).
- Attractive benefits package, including competitive compensation, visa sponsorship and relocation support. Additional benefits include language courses, full IT support and equipment, internal workshops and trainings, company and team events, modern and centrally-located office, additional holidays,.

**About us**:
HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

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