Intern Customer Service Tooling

Vor 4 Tagen

Berlin, Deutschland Digital Charging Solutions GmbH Vollzeit

**Your mission**:

- Support the maintenance and iterative development of our customer service tools (such as Zendesk, Chatbot, FAQ, and internal database )
- Improve the system by finding solutions for new requirements or bugs of the internal tools with or without external partners
- Solve technical problems without losing sight of IT governance, legal aspects, customer support staff, customers, and cost/time considerations in collaboration with our technical experts
- Work with our customer service team to identify tooling challenges and develop solutions with a strong customer focus
- Increase customer satisfaction and support efficiency by identifying technical issues and developing a way to solve those
- Work on continuous improvement of customer service, FAQ and other content based in a “data-driven” environment
- Assist in prioritizing and processing internal service tickets and access management requests.
- Create and maintain Customer Service tools and process-related knowledge artefacts.

**Your profile**:

- Currently enrolled in the 2nd half of a degree program, or graduated in engineering, business administration, or a comparable field with an analytical focus
- Able to work as a full-time intern in our Berlin office from September for a duration of 9-12 months.
- Ideally first experiences in customer service
- Ability to understand and solve technical challenges on multiple internal and external tools
- Analytical expertise, strong problem analysis and solving skills
- Comfortable working within a high-paced, impact-driven environment and getting hands-on to get projects to move forward
- Team player, positive attitude, and high level of professionalism
- Solid interpersonal and intercultural skill set with the ability to collaborate and positively influence diverse stakeholders
- Excellent written and verbal English communication skills
- Curious and determined to gain (further) insights into the e-Mobility business

**We offer**:

- A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes-Benz Mobility & bp
- Working on products & services with a high social impact
- An international team of talented people who love what they do and live a collaborative spirit
- An open-minded culture with room for growth and the freedom to bring in own ideas
- Subsidized gym membership, subsidized office lunch benefit, monthly mobility budget, & much more
- Modern, sunny offices in Berlin & Munich
- up to 3 days of home office in a week

and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

**Get in touch**:
Excited about being a part of the transition to e-mobility?

We are looking forward to hearing from you

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