Aladdin Business, Client Experience, Associate

Description

About this role

Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients’ investment processes? Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?

If this sounds like you, then join our Aladdin® business. As a member of one of BlackRock’s fastest growing areas you will have the technical and client-facing skillset to work on the complete investment lifecycle - leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role, you will:

- Own the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience
- Own relationships with client teams, including SMEs and senior stakeholders (e.g., Head of Risk, Head of Fixed Income desk, Head of Compliance, Head of Platform management etc.)
- Develop a deep understanding of your client’s business objectives, and help leverage Aladdin expertise to achieve their organization’s goals
- Build strong internal relationships within BlackRock Solutions, and the wider BlackRock globally, in support of your clients
- Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients
- Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform
- Work with support team representatives analyzing service patterns and themes and be accountable for navigating internal process adjustments to elevate client experience
- Host service KPI meetings and oversee holistic service metrics
- Adapt internal best practices to improve aspects of service as identified in KPI metrics, strategically identify root causes of systemic issues, and proactively solve them in collaboration with internal teams

We have:

- The feel of a start-up with the backing of the world’s largest asset manager
- A dynamic environment with professional growth opportunities and a welcoming employee culture
- Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions
- An organization that prides itself on delivering a superior user experience

You have:

- A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows
- Familiarity with buy-side investment management workflows, proficient in market trends
- A consultative approach to understanding client needs and a passion for solving problems
- Well organized with the ability to manage multiple priorities with a hands-on approach
- Strong interest in technology and an aptitude for learning new systems
- Emotional ownership, pride in what you do and a strong team ethos
- Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
- Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team
- 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.
- Business fluent in English, with knowledge of German, Spanish, Italian, French considered as a plus

You may have:

- Direct portfolio / risk management, trading, compliance, or operations analyst experience
- Proficiency in working with large sets of data
- A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

Who are our clients?

Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our