Aktuelle Jobs im Zusammenhang mit Customer Service - Berlin - On AG
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Czech Customer Service
Vor 5 Tagen
Berlin, Deutschland WS Customer Service Solution Vollzeit 30.000 € - 60.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Joining a team of supportive, social and vibrant team members, you (m/f/d) will be the (virtual) face of this nutritional service, delivering first and lasting impressions to Czech speaking customers. With the help of an extense training, you will be able to confidently and efficiently communicate to the...
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Customer Service Manager
vor 2 Wochen
Berlin, Deutschland WS Customer Service Solution Vollzeit 60.000 € - 80.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Zur fachlichen und disziplinarischen Betreuung der Mitarbeiter im Kundenservice für einen der großen Anbieter im Bereich Webhosting suchen wir einen versierten Teamleiter (m/w/d). Sicher kennen Sie das Unternehmen aus Funk und Fernsehen.mit den folgenden Qualifikationen:•Mindestens 2 Jahre Erfahrung im...
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Customer Service Agent
Vor 7 Tagen
Berlin, Deutschland WS Customer Service Solution Vollzeit 30.000 € - 50.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty - in others, in moments, in life. Maybe they have a calming presence or a no-nonsense manner or a peaceful approach or maybe they're just great at...
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Czech Customer Service
Vor 6 Tagen
Berlin, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: This service is based on the idea to help families enjoy good food. With this simple service hassle is taken out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic. **Requirements**:...
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French Customer Service Limousine Service
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates a limousine service in various regions of France. The team is responsible for the daily contact with the customers and the rental and disposition of the vehicles. In your (M/F/d) new position you look after every customer with respect and exceed his expectations in terms of customer service and competence. Before starting work, you will...
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Berlin, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: We are looking for a Customer Service Representative (M/F/d) in the field of textbooks, e-books and interactive e-learning resources - related to the English language. The product portfolio provided focuses on world class content in the most relevant, engaging and flexible formats to support...
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Berlin, Deutschland Workstation Customer Care VollzeitOur client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...
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Customer Service Mobility App
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...
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Finnish or Danish Insurance Customer Service
Vor 3 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
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Norwegian Insurance Customer Service
Vor 6 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. THIS JOB CAN BE PERFORMED FROM...
Customer Service
vor 2 Wochen
At a Glance:
Our Happiness Delivery team is growing, just like On, and with this comes the exciting opportunity to become our first Social Media Customer Service Representative with a focus on Operations. In this role you ensure that On customers are happy. You will be the first point of contact for our social community being responsible for inquiries via platforms like Facebook, Instagram, Twitter and TikTok. During your work day, you’ll work with our CRM and ERP systems to assist our customers with their needs.
Your Team:
As part of the Social Happiness Delivery team, our mission is to engage in dynamic conversation and thoughtful interactions with the On community. The heart of our work is to live by On's spirits, establish camaraderie and help our community dream big - ready to help every step of the way. Dedicated to delivering the wow, we create moments that display our support and go beyond expectations. We are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience. With every customer and fan interaction, we strive to turn transactions into experiences with the ultimate mission to ensure On fans are happy.
Your Mission:
- You are the person behind our social media community who responds to customer service inquiries on Facebook, Instagram, Twitter, YouTube, Strava and TikTok
- You manage customer requests in our CRM and ERP systems working closely with the DTC (Direct to Consumer) Customer Service Team
- You provide a positive customer experience to our social media community by resolving customer inquiries while giving exceptional customer service
- You forward customer feedback to the corresponding teams and recommend action steps following your learnings
- You connect with other teams within the company to keep yourself up to date about system updates and processes
- You will help out with other customer review platforms, such as Google My Business to build trust and manage our community’s feedback
Your Story:
- Experience in a customer service/operations role, preferably with CRM and ERP experience
- You have a strong interest and affinity for Social Media as well as for sports and lifestyle
- Ability to multi-task between our CRM, ERP, social media and various internal information sources and to proactively remain organized
- Always keeping the customer needs front of mind and passionate for creative solutions
- You are confident to communicate in German and English, with customers but also across all levels and functions within the company (written and spoken). French, Spanish and Portuguese are a plus
- You have a team-player mindset and the ability to excite others about our products
- Great attention to detail
What we offer:
We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.
- On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._
