Network Support

We are looking for a Network Support Engineer in Nienburg, Germany with an experience of 8+ years in the field,

Start Date: ASAP

Contract Duration: 6 months - 1 Year

**Requirements**:
**Responsibilities**:

- Supporting Client’s employees as local and remote IT Specialist, 2nd line of support.
- Managing Desktops, Laptops, Mobiles, Physical Servers, AD accounts, Software Deployment, Windows Server & Desktop Operating System, other devices (docking stations, adapters, etc), Basic networking, System & Apps Monitoring, Cloud Administration, Security, and Unified Communication.
- Installing and managing LAN infrastructure at offices. Preparing and keeping documentation, requests, and collecting data.
- Handle end-user queries (basic work with computer, windows OS, office, and other tools).
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues
- Equipment lifecycle management support: Assist in procurement to decommissioning of end-user devices
- Provide hands and feet support to desktops, laptops, servers, networks, backup devices, etc.
- Utilize remote control tools in accordance with customer’s security policies to diagnose, troubleshoot and train
- Managing vendor support contracts
- Arranging ad hoc servicing/repair
- Arranging periodic servicing and Coordinate with OEM vendors for maintenance activities
- troubleshooting, installing, and where necessary removing equipment and/or components
- Managing on-site activities such as installation, inspection, maintenance, and repair tasks
- Perform visual checks for hardware failure lights or console error messages, power status, and hardware labels
- Asset tracking, managing and maintaining the asset inventory
- Provide notification to the IT Support Management team when issues are ongoing and impacting end users to keep them informed
- Travel to remote plants as needed at the direction of the IT Support Management team.
Document all incoming issues and escalate them to the appropriate Support teams
- Escalate issues to appropriate OEM support teams as needed
- Maintain the highest level of customer service for our end users (technical & soft skills).
Support with the execution of departmental projects and contributions were needed for the successful completion
- Language requirement is English and German (Native).

Skills required

Educational Qualifications and experience:

- Have an associate's or bachelor's degree or a Technical Diploma
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Desktop Support Technician (MCDST)
- ITIL Foundation v4 certification
- Certification in CompTIA A + or CompTIA Network+ or CompTIA Server +
- 6 to 8 years of experience in Data Centre Services including managing Servers, Storage, Backup, and Network devices
- Prior experience as a Field Service Technician
- Experienced in racking, stacking, cabling, and decommissioning of Data Centre Hardware devices.
- Strong Verbal and Written communication skills
- Willingness to work in shifts, attend on calls, and weekend work as per schedule

**Benefits**

Salary and Benefits as per market standard