Customer Services Advisor

**Company Overview**

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.

As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

We have a fantastic new opportunity to join the Topps Customer Services team reporting into the CS Manager. If you’ve got experience in customer service and are looking for a new and exciting challenge or to take the next step in your career, then we’d love to hear from you. You would join our highly motivated, multi-language team. This is an office-based role in our Frankfurt office, with a potential to work remotely up to a maximum of two days per week.

**Responsibilities**:

- Responds to and resolve all customer service inquiries in a timely and constructive manner
- Liase with other departments within Topps International to diagnose and resolve issuesimpacting the customer experience
- Supports, connects and communicates with customers and providing outstanding customer service
- Uses assigned technology tools to track, manage, resolve service tickets, often
- Uses proficiency in German and English to effectively communicate with customers

**Skills and Experience**:

- Fluency in written and spoken English and German (including grammar and spelling)
- Passion for supporting, connecting and communicating with customers and providing outstanding customer service
- At least 1-2 years’ experience in Customer Service roles is preferred
- Familiar with customer service systems such as Salesforce Service Cloud and Magento preferred
- Excellent listening skills, judgment and client manner and the ability to make customers feel heard and cared for, ensuring requests are managed proactively and quickly
- Excellent communication skills with the ability to connect and build relationships with individuals
- Capable of working both alone and part of a team in a demanding, fast-paced environment
- Outstanding organizational and time management skills, including the ability to prioritize and work under tight deadlines and appropriately prioritize workload
- Attention to detail with the ability to multitask
- Flexibility, creativity, and adaptability with the capability to think outside the box.
- Strong computer literacy
- Tryouts are open at Fanatics Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now._

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.