Intern (M/F/d) - CRM & Cmd

**Company Description**
You would like to live your passion for the trade sector in a new, challenging position, and get to know the sector inside out, while developing further personally and professionally? Look no further than METRO As a leading international food wholesaler, we specialize in meeting the unique needs of hotels, restaurants, caterers, and independent traders. With around 17 million customers worldwide, our multichannel approach allows for easy purchasing both in-store, via online order and via delivery - all digitally connected. We operate in over 30 countries, employing more than 93,000 people globally, and our sales reached €29.8 billion in the most recent financial year, aiming to continue our journey of successful growth.

Join our team as we strive to meet our ambitious growth goals with our “sCore” strategy which is closely accompanied by our Fundamentals. These shared values guide us every day and begin with a commitment to our core mission of being the best wholesale company we can be. The basis for this is our “ONE METRO”-spirit - where everyone is needed, and everyone stands together, working with curiosity, determination, courage, a hands-on mentality, commitment, and trust. More information is available via careers.metroag.de.
**Job Description** Start date**:01.04.24

**Duration**: 6 Months

**Working hours**:20 h/week, up to 37,5h/week during lecture free period

**What you can expect**:
**Support Marketing Automation Rollout**:
Work closely with the CRM team to assist in the implementation and rollout of Marketing Automation use cases across METRO countries.

Collaborate with cross-functional teams to ensure seamless integration and execution of marketing automation strategies.

**User Journey Documentation**:
Document and map user journeys to understand customer interactions with METRO's marketing materials. Create comprehensive documentation outlining the various touchpoints, communication channels, and user experiences within the Marketing Automation framework. Assist in documenting configurations and settings within the Marketing Automation platform. Maintain detailed records of workflows, triggers, and automation rules to facilitate knowledge sharing and troubleshooting.

**Collaboration and Quality Assurance**:
Work closely with regional teams to gather insights and requirements for effective Marketing Automation. Regularly communicate progress, challenges, and recommendations to the CRM team and relevant stakeholders, including contact to METRO’s various international entities. Identify and report any issues or discrepancies in user journeys or configurations.
**Qualifications** You are the perfect fit**:

- Bachelor’s or Master’s degree in service design, Interaction Design, Business Administration, or a related field.
- You are open to learn and motivated to work in team.
- You have good knowledge of MS office and fluent English communication skills.

**Additional Information** Why it is fun with us**
- You are part of an international and experienced team with a high degree of personal responsibility and independence in a friendly, highly dynamic and proactive environment
- You will gain insight into the management holding of an international, listed retail group and work operationally on challenging projects
- We actively support you in your professional development and promote your potential through collegial coaching and advice
- We offer you flexible home office solutions, employee discounts in our wholesale stores as well as an attractive compensation package.
- METRO is an equal opportunity employer. We offer all qualified employees and applicants identical chances.