Customer Support Representative/specialist

vor 2 Wochen

Berlin, Deutschland Grover Vollzeit

**About Grover**:
Unlock the future of tech with Grover We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover

**Our Mission & Vision**:
To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally

We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.

We are looking for a motivated **Customer Support Representative/Specialist**,** full-time **to join our talented **CS** team in our** Berlin HQ**.

**What you will contribute**:

- Investigate and troubleshoot customer issues or complaints to find effective solutions
- Develop a deep understanding of our products/services to effectively assist customers
- Educate our customers on product features, best practices, and self-help resources
- Proactively contribute suggestions and ideas and implement them independently

**What you bring**:

- **Excellent language skills in German and English with minimum C1 level** (Dutch and Spanish are a plus)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Empathy and a genuine desire to give the best customer experience

**❤️‍ Why join Grover**:

- Hybrid model with 30 days per year to work abroad
- 28 days of paid vacation, plus another additional day after 3 & 4 years
- BVG monthly discount to drive you anywhere in Berlin
- Company Pension Scheme and a top-up to Parental Leave (for both parents)
- Online Mental Wellness support with Nilohealth
- Urban Sports Club or ClassPass Corporate Discount
- Annual learning budget of 1000€
- 1 Paid Volunteering Day per Month
- Online German Classes through LanguageHero and Babbel subscription
- Exclusive Grover Tech discount for you & your loved ones
- Engaging, open office located in Berlin-Schöneberg with free snacks and drinks, underground parking including bikes & e-cars, regular events, a music studio, and a gymto name a few
- A diverse global team of 72 nationalities (and counting) - genuinely the nicest group of colleagues who will soon become friends

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you

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