Roaming Specialist

About the job

For the E-Mobility team we are looking for an enthusiastic and driven roaming specialist for reinforcement for the Central Back-Office team who supports and executes the BU's central roaming topics, like CDR handling internal and towards partners, dunning processes B2B and interfaces.

**Responsibilities**:

- Responsible for CDR handling towards the partners
- Validation of incoming & outgoing invoices
- Monitoring Dropouts between the systems (CRM, SAP-BRIM, Platform)
- Responsible for Dunning runs towards the partners
- Proposing action plans based on analysis of data quality reports
- Monitoring and improvement of NPS (B2B & B2C) over all countries
- Create monthly reports for BRM
- Support in contract development on country level
- Identify data quality issues, check for inconsistencies and provide reports
- Support the local departments in the correct interpretation of the results from the reporting and identify action for improvement of data quality
- Carrying out system tests & evaluation of developments & improvements within the roaming related system landscape (CRM, SAP-BRIM, platform)

**Profile**:
**Profile**:

- Preferably a Bachelor degree or gained this knowledge level by work experience
- You have a sound understanding of business processes and the customizing, especially in the areas Roaming and Customer Incident Management and in adjacent areas like Customer Service or Billing
- Knowledge/experience of SAP-BRIM is a plus
- A collaborative and empathic mindset to enable our business colleagues through our solutions
- Experience in agile working methods is an advantage
- Analytical and quality-oriented way of thinking and working
- Excellent teamwork and communication skills
- Strong communication skills in an international environment paired with good command of written and spoken English; German, Dutch or Swedish is a plus
- Responsible and structured way of working with an affinity for problem solving

Location

Berlin, Amsterdam, Stockholm

Additional information

**Offer**:
You work for a company with an inspiring goal: to make fossil-free living possible within one generation. That is why Vattenfall invests billions in the generation of green electricity from sources such as wind, sun and water. For example, we are building the largest offshore wind farm in the world. Without subsidy. With which we can supply up to 3 million households with electricity. By working for Vattenfall, you contribute to the energy transition and a sustainable world.

In addition to a competitive salary, we offer you good secondary employment conditions, which you can partly put together yourself. There are also many opportunities to develop professionally and personally. This is a full-time position in which 36 hours per week is also negotiable.

In addition, you will end up in a modern, dynamic and pleasant working environment. At Vattenfall there is a close-knit team culture where at the same time there is plenty of room for own initiative. The location of this position is Amsterdam or Berlin, hybrid working is currently the norm. At Vattenfall, we attach great importance to a good work-life balance, so we continue to look together at how we as an employer can contribute to this.

Further information

For more information about the recruitment process you are welcome to contact our recruiter Christin Schreyl via phone : +49 30 8182 2618

Trade union representatives in Sweden Silvija Vatkovic (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). To get in contact with the representatives, please call Vattenfall´s switchboard +46 8 739 50 00

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.

About the company

ABOUT VATTENFALL E-MOBILITY

Vattenfall is one of the largest producers of electricity and heat in Europe and has its headquarters in Stockholm. Electromobility is part of Vattenfall's long-term strategy. The E-Mobility team works together with colleagues from Sweden, Germany and the Netherlands to provide individual solutions for charging electric vehicles. Our task is to develop and market offers for everything to do with charging infrastructure for private and business customers.

Do you want to contribute to our mission 'fossil free in one generation' by being a sustainable partner for our customers? Then we have an interesting challenge for you