Client Success Working Student

vor 1 Woche

Berlin, Deutschland emarsys eMarketing Systems Vollzeit

As a working student at Emarsys you will dive into the world of Marketing Automation You will be a permanent part of our CSM team and have the chance to further develop your know-how from your studies in practice.

In this role, you will actively support our Client Success Team, which is responsible for building long-term and sustainable customer relationships as well as expanding a portfolio of existing customers. You will take on small projects independently, with your teammates always on hand to offer advice and support.

**YOUR TASKS**
- Take responsibility for the performance of the whole post-sale journey of Digital Segment Clients as determined by customer outcomes and milestone accomplishment
- Serve as primary point of contact for all their commercial requests
- Creation of PowerPoint presentations for customer meetings and internal purposes
- Effectively manage outbound communication on Product Development and engage in outreach activities to digital segment clients
- Deliver Operational Excellency by optimizing processes through automations, and following systems and document
- Provides analytical support and expertise by analyzing account data, and building reports to communicate insights and recommendation to stakeholders
- Conducting business analytics to identify opportunities for growth, efficiency, and optimization
- Work closely and efficiently with cross-functional teams

**YOUR PROFILE**
- Ongoing studies, ideally in the field of business administration or marketing.
- Interest in digital marketing topics and customer experience
- Independent and structured way of working, hands-on mentality, enjoys change, high degree of proactivity
- Sense for numbers and correlations (analytical affinity)
- Experienced use of Excel (data preparation, pivot tables)
- Experienced use of reporting tool (Power BI, Tableau, Qlik Sense)
- Experienced in working with clients
- Very good knowledge of English and German is a plus
- Able to commit to 20 hours a week during school terms

**WHAT WE OFFER**
- An environment with good opportunity for self-development, ability to work independently and grow by learning
- A continuously growing company with an international presence, highly innovative product and a leading market position
- A very dynamic and appreciative corporate culture: positive and open cooperation, ambitious working atmosphere, room for personal initiative
- The opportunity to work closely with our highly motivated and global team to gain practical experience, during vacations also with an increased number of hours.

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