System Support Expert Ran Cis in Ulm

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will join RAN CIS (Customer Intervention and Support) team within Nokia’s Mobile Networks / RAN Business Unit and you will be responsible for technically supporting a team of System&SW Delivery organization performing NOKIA RAN products NPI (New Product Introduction), validation and support by using specific configurations targeted by customers.

As a part of this team, a System support specialist is strongly needed as Technical expert to drive especially the 5G projects business:

- Technically supporting analysis to solve customer issues during NPI project/pilot phase incl. autonomous handling related task force projects
- Managing customer project support for complex 5G/4G customer cases with various stakeholders in R&D, Service business unit with Local RBC and NPO teams
- Creating acceptance test cases/concepts for new features and also in verifying them in lab and field.
- Analyzing faults in customer networks and advising R&D and service teams
- Coaching of peers and the enabling of service teams on selected features in the new technologies.
- Work closely with R&D and testing teams to investigate product faults and drive correcting process
- Technically lead Task Force teams with R&D and local customer teams in customer escalation cases
- Use and extend proactive troubleshooting measures, focused on 5G products with strong interworking with 4G/LTE
- Mentor customer teams on technical NPI new feature introduction and performance topics

**Your skills and experience**

You have these qualitifications:

- Professional, in-depth technical background in mobile radio systems in mobile radio technologies with focus on 5G and/or LTE Radio, U and C plane know-how, best based on 5G, LTE and E2E system & performance experience
- Understand customer targets on introduction of new 5G and/or LTE releases and acceptance testing in customers lab and field and explain solutions to customers/customer teams
- Expertise in feature testing in lab or live network required
- Expertise in CT or NPO organization desired
- Technical project lead experience in a fast paced environment desired
- Solid O&M know-how required

Personal Attributes:

- Proven and successful team player with positive mindset, open minded and willingness to learn
- Cooperate proactively with the management, catch the ball and push for solutions
- Ability to work and collaborate successfully in fast-paced and changing environment
- Solid technical background including ability to interact effectively with variety of organizations and customers and works well with people under high pressure
- Able to understand and handle complex issues
- Self-motivated well-organized individual who can prioritize work and handle multiple tasks
- Creative and analytical thinking, very imaginative to ensure systematic analysis in
- Network performance improvements
- Competence development and training
- Customer handling and presentations
- Excellent skills in English language (spoken/written) are mandatory

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core v