Sales Support Representative

Vor 7 Tagen

Ettlingen, Deutschland Flowserve Corporation Vollzeit

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

**Role summary**:
Flowserve is looking for a Sales Support Representative (SSR) in the QRC department. The SSR will report to the Production Supervisor of the Ettlingen site. The SSR will be responsible for processing and dispatching orders. In addition to processing complaints and handling documentation, the responsibilities focus primarily on customer support.

**Your Role**:

- Recording and processing customer orders
- Constant monitoring of orders and customer support
- Order monitoring (coordination) from dispatch to delivery / invoicing
- All order types (KD individual production, stock orders, consignment orders, repair orders, etc.)
- Master data management
- Interface cooperation
- Customer complaints
- Export processing (customs, IHK, preferences etc.)
- Customer order documentation
- Correspondence with our foreign sales departments (intercompany business)

**Your Profile**:

- Completed commercial vocational education (e.g. as an industrial clerk)
- Professional experience in trade or in the manufacturing metal industry
- Flexibility, initiative, ability to work in a team, organizational skills, ability to act responsibly, reliability.
- Knowledge of MS Office, SAP R/3 is an advantage
- Confident knowledge of written and spoken English
- Knowledge of written and spoken German on a native speaker level

**What we offer**:

- Interesting and varied tasks in an international and innovative company
- A family-friendly company with a flexible working time system in line with the metal and electrical industry pay scale and 30 days' holiday
- Holiday and Christmas bonuses and the option of a company pension scheme
- A medium-sized company, embedded in an international group of companies
- Good transport links
- Internal and external training opportunities and language courses
- Extensive familiarisation with our procedures and processes

Applicants with disabilities will be given special consideration if they are equally qualified.

**Req ID** : R-8863

**Job Family Group** : Sales

**Job Family** : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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