Senior Learning Administrator

We’re now looking for a Senior Learning Administrator to join our team; you’ll be responsible for the day-to day administration and co-ordination of scheduled Learning events. You’ll support our client and establish and maintain excellent customer and staff relationships to ensure total customer satisfaction.

This is a busy role so requires someone who is highly organised, has exceptional communication skills and a genuine interest and passion in training; fluency in English and German is essential.

**What we do**

GP Strategies has been on the cutting edge of innovative performance improvement solutions for over 50 years. Serving more than 16 diverse industries, GP Strategies is a leader in managed learning services, digital learning strategies & solutions, leadership development, human capital management solutions, sales and technical training, and engineering services. Our commitment to crafting impactful solutions and delivering extraordinary service helps us attract the brightest minds—professionals who are aligned with our core vision and values. As one of the few truly global performance improvement companies out there, our services, solutions, and technologies empower companies to perform above their potential.

**About the role**

You’ll be responsible for all aspects of training co-ordination and administration duties for the client:

- Lead, consult and deliver the scheduled processes on contracts, where required.
- Schedule and administer enrolments including, monitoring participation numbers to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
- Set up courses using appropriate internal LRM / Learning Management System and database, in line with standard operating procedures.
- Support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client.
- Work towards deadlines stipulated by the client in order to deliver the program objectives.
- Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
- Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
- Manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
- Support the distribution, collection and reporting of Evaluation data.
- Where possible provide value added services as appropriate for continuous improvement.
- To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
- Raise any potential challenges or risks to the appropriate contact.

**What we need**

A confident and strong communicator with previous experience of working in a professional learning environment. Additionally, we’ll require:

- Experience of training administration and/or co-ordination.
- Experience of using Learning Management Systems from an administrative perspective.
- Excellent organizational, planning and controlling skills.
- Fluency in English (both written and verbal) with the ability to communicate confidently at all levels.
- Proven ability to work well under pressure and within demanding timescales.
- Experience of working as part of a team with a strong customer focus.
- Advanced general administration and IT skills.

**Ideally you’ll also have**:

- Advanced software skills including experience of tools such as ‘Peergrade’ or ‘Intrepid’.
- Experience of working within a remote team environment
- A related professional qualification or degree.

**Why join us**

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals. We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.

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