Inside Sales Agent

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

**What is the purpose of this Role?**

You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve also hunting new opportunities and identify high-value customer opportunities through incoming leads. You will be expected to work with Customer Account Managers or Telesales Agents where you will support both teams to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products can add the most value to our customers.

**Fitness & Probity**

This role **is**a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

**Accountabilities for your role - what are you expected to do?**
- Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales.
- Expand and exceeds your goals within your designated portfolio
- Handling incoming leads and signs new business to increase revenue.
- Track and update your activities particularly on cross-sell & upsell using internal CRM tool (Salesforce)

**Competencies for your Role - how are you expected to behave?**

**Drive for Results**

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

**Collaboration**

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

**Agility & Innovation**

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

**Customer Centricity**

Build strong customer relationships and deliver customer-centric solutions.

Give customer requests immediate attention; connect with others to ensure the best possible outcome for customers.

Forecast subtle changes in customer priorities and expectations; regularly adjust approach to meet customer needs. Maintain open channels of communication with customers; ensure that problems have been resolved to customers’ full satisfaction.

**Risk Management**:
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

**Ethics and Trust**:
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

**Technical Competencies for your role - what are you expected to know**
- Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments.
- Ability to work individually as well as in a team.
- Very good time management.
- Strong, detailed knowledge of retail finance products and services.
- Salesforce experienced preferred.

**Qualifications Required to perform your Role?**
- Must speak fluent German and English.
- High school diploma or equivalent previous sales experience.
- Telephone sales experience as Telesales Agent or equivalent.
- Self-starter who enjoys searchin