Ibabs Trainer Germany

iBabs

Europe’s fastest growing board portal for 2,000+ organisations, iBabs empowers customers to quickly organise effective meetings and make good decisions confidently.

iBabs is present in Amsterdam, Brussels, London and Paris with every day over 200,000 users securely accessing their meeting documents and attending meetings - anytime, anywhere and on any device.

With our HQ in the Netherlands we have 20 years’ experience of delivering meeting solutions. We have a wide variety of customers from PLCs, private companies, Banks, Insurers and Investment funds to charities, housing associations, NHS, State bodies, Councils and Government Ministries.

With parent company Euronext we are currently expanding into Norway, Sweden, Findland, Denmark, Portugal, Spain, Germany and Italy. This role will be a position in Germany to meet the demand for iBabs in this market.

Job summary & Key Accountabilities

This is an exciting opportunity to join Europe’s fastest growing board portal solution and to build on the success of iBabs.

As our Trainer you are responsible for the successful onboarding and support of our board portal solution for our German-speaking clients within a broad range of organisations, from municipalities to ministries, from small healthcare organisations to large hospitals and from small businesses to large corporates.

You will provide training sessions as part of the onboarding process for administrators/secretaries as well as to end-users. These training sessions may be in person or via video conference.

Administrators/secretaries receive a group three hour session so they are able to fully manange their iBabs site. End-users who are usually board members and/or Executive teams receive a one hour session. Within these sessions you may have those who are IT literate and only need five minutes support to get started right through to Independent board members who may be using technology for the first time.

Every company is different as is every training session so you need to be adaptable with great communication skills (both face-to-face and online) However the reward is always the same, customers ‘love’ iBabs and become evangelical, often recommending us to other companies.

After the onboarding, you are the first point of contact for these clients. You will provide assistance and support for incoming queries and issues related to our board portal solution and any other related duties to support our German-speaking clients. To assist of you we have second and third line support desks.

You may also be asked to train and support companies who are having a trial of iBabs. These require shortened training sessions but more hand-holding with weekly calls to ensure their trial is a success and they move to becoming a part of the iBabs family.

In addition to the tasks described above, you will support the team in the English speaking market.

Profile and Skills

iBabs is looking for the following profile:

- Excellent training skills and experience
- Strong didactic and communication skills
- Excellent technical knowledge and ability to interpret technical language for non-technical people
- Strong customer support skills
- Ability to troubleshoot and diagnose problems
- Ability to communicate effectively
- Writing and editing skills (to aid in writing and updating manuals) are a plus
- Able to work in an autonomous and organized manner
- The capacity to work well on your own or in a team
- Fluency in German and English is a must, professional capacity in another language is a plus

Education and Knowledge
- Middle-level applied education or equivalent

Euronext Values

Unity
- We respect and value the people we work with
- We are unified through a common purpose
- We embrace diversity and strive for inclusion

Integrity
- We value transparency, communicate honestly and share information openly
- We act with integrity in everything we do
- We don’t hide our mistakes, and we learn from them

Agility
- We act with a sense of urgency and decisiveness
- We are adaptable, responsive and embrace change
- We take smart risks

Energy
- We are positively driven to make a difference and challenge the status quo
- We focus on and encourage personal leadership
- We motivate each other with our ambition

Accountability
- We deliver maximum value to our customers and stakeholders
- We take ownership and are accountable for the outcome
- We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main acti