Field Service Engineering Specialist

vor 2 Wochen

Nürnberg, Deutschland Cummins Vollzeit

**Career Path**: Service

**Organization**: Cummins Inc.

**Role Category**: Hybrid

**Job Type**: Exempt - Experienced

**ReqID**: 2417483

We are looking for a talented **FIELD SERVICE ENGINEERING SPECIALIST (M/W/D)** to join our **SERVICE** team in **NÜRNBERG, BAYERN, GERMANY.**

The field service engineering specialist supports customers with remote and on-site technical support on Accelera’s eMobility Traction products (Inverters, e-motors, iBCR, auxiliary inverters)

**IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS**:
- Provide expert remote and on-site technical support for Accelera’s eMobility traction products (inverters, e-motors, iBCR, auxiliary inverters), ensuring high-quality service and issue resolution.- Perform and support field diagnostics and troubleshooting on eMobility systems, also during vehicle integration phases.- Lead root cause investigations for product or system issues, recommending corrective actions and supporting failure analysis.- Support project start-ups at customer sites when needed, acting as an on-site technical expert for complex issues.- Identify and resolve early life issues in launched products and document findings in Step 1 reports.-
- Assist in warranty decision-making by providing technical insights and assessments.- Document diagnostic and repair actions in internal systems to ensure accurate service records and support continuous improvement.- Share knowledge through platforms and contribute to training and technical documentation.- Collaborate across teams and regions to ensure alignment on technical matters and customer needs.- Mentor less experienced technicians to strengthen team capabilities and enhance customer satisfaction.

**QUALIFICATIONS**

**EDUCATION/EXPERIENCE**:
- Bachelor’s or master’s degree in industrial engineering or Electro-mechanical Engineering, or equivalent field service or commission & installation engineering work experience. Coming from automotive, energy industry segment is strongly preferred.- Basic to intermediate level of relevant work experience is preferred. Prior experience in a technical role is preferred.

**RESPONSIBILITIES**

*To be successful in this role the following background is required: *- Strong technical foundation in automotive, electro-mechanical systems, and automation, paired with excellent troubleshooting abilities and adaptive thinking.- Outstanding communication skills, both written and verbal, to effectively collaborate and convey technical information.- Team-oriented mindset, with the ability to work across functions and a focus on collective success and support for colleagues.- Willingness to travel, with up to 25% business travel expected; fluency in English is essential, and German language skills are highly preferred.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

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