Guest Relations Ambassador

Guest Relations Ambassador
- Ingolstadt, DE, 85055- Full Time- Job Title**:Guest Relations Ambassador/Private Client Services Ambassador** (M/F/d)- Based At: Ingolstadt Village***:

- You will support and assist all events and HNI visits in Ingolstadt Village.- You will represent Ingolstadt Village as Hospitality Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit at Wertheim Village. You will deliver and promote all services and Village activities.- You have a strong experience with international guests and have a full understanding of 5* guest services requirements as you have worked in a 5-star hotel or restaurant and know how to organize and serve HNI guests.- With your adaptability, fluency in German and English and strong interpersonal skills you will provide the personalised and memorable hospitality experience that will delight our visitors.- You will assist The PCS Supervisor.**KEY RESPONSIBILITIES**:

- You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.- Offer the ultimate visitor experience by being luxury ambassadors for hospitality and guest services
- Act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offer)
- Promote a range of innovative and efficient ‘concierge style’ services including: Hands-free Shopping Service, valet parking, airmiles redemption, transport services such as Shopping Express® daily coach service
- Promote the current exhibition/ marketing and tourism campaigns to our guests (On certain occasions, you will sell some showcased items or artwork pieces)
- Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
- Manage the lounge area and ensure all requirements for daily operating and events (logistics, lounge calendar management, F&B and collateral inventories, taxi bookings, external supplies, communication with involved teams, hospitality)
- Follow up of invitations and central point of contact for the event attendees
- Ensure that Wertheim Village standards, procedures and policies are adhered to at all times

**BACKGROUND AND SKILLS**:

- Be engaging, dynamic, proactive, informative and team-player.- Capability to think creatively on guest feet and provide flexible and innovative solutions to daily challenges and opportunities.- Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
- Solid understanding of the international luxury customer and their cultural norms and values
- Ability to assist in projects and to work effectively within a team, as well as act autonomously
- Knowledge of branding
- Experienced in delivery service
- Strong interpersonal and communication skills
- Attention to detail, responsible and able to work without close supervision
- Well-organized
- Ability to multi task and prioritize
- High level of service
- Fluency in German and English. Any other languages are benefitial