Helpdesk Support

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a HelpDesk support to join one of our **clients**' teams in Germany. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

**Responsibilities**:

- Provide **Level 1 / 1.5 support** for user workstation issues, including hardware, software, network, and peripherals troubleshooting, using ticketing systems for tracking and resolution.
- Handle **warranties and repairs**—coordinate diagnostics, service, and replacements with external vendors or manufacturers.
- Perform **deployment and initial configuration** of IT equipment (e.g., desktops, laptops, printers, mobile devices), ensuring readiness for end-users.
- Manage **inventory control and asset logistics**, including receiving, stock management, asset tagging, and tracking incoming/outgoing equipment.
- Deliver efficient **on-site user support**, resolving incidents rapidly and maintaining high satisfaction levels.
- Update and manage documentation—log support cases, asset statuses, and workflow procedures, and contribute to the knowledge base.
- Escalate unresolved or complex technical issues to higher-level support in a timely manner.

**Requirements**:

- Proven experience as a **HelpDesk or IT Support Technician**, preferably in an onsite environment.
- Hands-on experience with **hardware repairs, troubleshooting, and peripheral setup**.
- Familiarity with **IT asset management and inventory processes**.
- Strong **problem-solving and communication skills**.
- Ability to move between sites and manage multiple support requests efficiently.
- Level 1 / 1.5 technical expertise with a customer-focused approach.