Senior Guest Services Representative

**Duties**: Performs as a Senior Guest Services Representative in support of the front desk/office operations for Lodging. Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members. Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies. Ensures adherence of established quality and safety standards. Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports. Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work. Resolves straightforward guest complaints and documents situation with outcome. **Requirements**: **Conditions of Employment**: - This position requires the incumbent to complete a background investigation with favorable results. - Incumbent must be physically in Germany before a firM/Final job offer can be received. - Must meet state and legal age requirement for sale of alcoholic beverages. - This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. **Qualifications**: The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent. - Business Based Action - Family Member Preference - Military Spouse Preference - Outside Applicant Veteran - Spouse/Widow/Parent of Veteran - Transition Hiring Preference **Qualifying Experience**: Experience: utilizing automated systems and computer software (i.e., hotel property management system or equivalent); providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility; performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.). Previous experience leading the work of others is highly desirable. **Education**: Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. **FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. **Additional information**: - Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. - U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. - All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. - Probationary period may be required. - Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. - Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. - LQA is not authorized. - Post Allowance is authorized for Regular Full Time employment category. - This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. - This position will be eligible for the use of the fitness center, lodging, golf course, bowling center, library, and many other NAF activities. - This position may offer logístical support. - Benefits Review our benefits **How You Will Be Evaluated**: You will be evaluated for this job based on how well you meet the qualifications above. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. - Benefits Review our benefits - Required Documents As a new