Service Order Handler

**Requisition ID**:

45253**Job Location(s)**:

- Offenbach Am Main, DE**Employment Type**:

Full Time**Segment**:

Danfoss Power Electronics and Drives Seg**Job Function**:

Sales**Work Location Type**:

Hybrid**The Impact You'll Make**
- Are you a motivated team player with a passion for customer service? At Danfoss, we are currently looking for a **Service Order Handler (m/w/d)** to join our team at either Offenbach in Germany or Guntramsdorf in Austria, with a hybrid work setup that includes agreed remote work days.**What You’ll Be Doing**
- In this role, you will be working closely with customers and colleagues across Germany and other European countries. Your main tasks include:
- Managing commercial tasks related to service orders, including:

- Processing service partner invoices and reports
- Managing warranty registrations
- Supporting cost estimations for repairs
- Coordinating drive exchanges and special service offerings
- Providing product support and executing commercial product notes
- Performing ad hoc administrative tasks (e.g. related to returns, spare parts)
- Collaborating closely with colleagues across the EMEA region
- Supporting root cause analyses and problem-solving
- Working in close alignment with technical teams, service workshops, customers, service partners, and the sales order handling team

**What We're Looking For**
- Experience in service order handling, sales order handling or a similar customer service function
- A solid customer service mindset and good communication skills
- Experience and confidence in using IT systems and digital tools such as ERP and CRM systems (e.g. SAP, Salesforce)
- A proactive and solution-oriented mindset with openness to develop and learn
- A proactive, flexible and collaborative attitude
- Excellent German language skills and very good English language skills, both written and spoken
- For further information about the position, please contact Franziska Reiter, Talent Acquisition Partner, at +49 (0)40 7367 5109.- #LI-FR- Join Danfoss Drives and become part of a team making a significant impact on energy efficiency and electrification. As a global leader in power conversion solutions, we are committed to sustainability, exceptional quality, and fostering an inclusive work environment. Our technology powers industries worldwide and supports global decarbonization efforts. Engineer a better future with Danfoss, where meaningful change begins with you**What You'll Get from Us**
- We promote from within and support your learning with mentoring, training, and access to global opportunities.- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great

**Ready to Make a Difference?**-
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category..

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.