Service Advisor

**Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. **The Role**: - Properly perform the vehicle walk-around, or inspect vehicle by photo, and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately on cars for marketing events, media - and press - drives.) - Support on marketing events, media cars and expos, making sure that all parts and consumables are in place ahead of events, support on site will occur. - Flexible work availability and ability to travel as needed to support Sales and Marketing efforts (up to 100% at times) - Document challenges in our operations to develop the team. - Consult with technicians regarding appropriate service options where needed. - Accurately document concerns for diagnosis and repair by technicians. - Follow correct repair order documentation procedures. - Track the vehicles through the maintenance and repair process. - Ensure that work done meets Lucid's exacting standards before vehicle is returned to client. - Act as one of the last QC steps. - Perform internal customer service duties such as answering on cases, scheduling appointments (where needed), and updating on repair status internally, or to follow up after repairs are completed. - Develop reports when necessary. - Very good communication within the teams, implementation and monitoring effective. processes in the spare parts department. - Establishes an accurate and effective parts inventory control system that includes ongoing and annual inventories and proper counting procedures. - Ordering of work materials as well as special orders of parts for assignments. - Taking orders for spare parts. - You have a passion for sustainable mobility and want to make a difference in our service area. - Enjoy direct customer interaction and supporting Marketing and Sales events as a technician while representing our company, always complying with company communications policies **Qualifications**: - German technician / journeyman certification ("Gesellenbrief") - Education and / or relevant work experience from the automotive industry - 5+ years providing excellent customer experience - Excellent interpersonal skills - Empathic and patient demeanor - Problem solving and creative thinking skills - a valid driver license class B - Positive mindset - Good communication skills in English **Advantageous**: - Knowledge of HV systems and EV powertrains - Previous EV experience and training **To all recruitment agencies**: _Lucid Motors _**_does not_**_ accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes._