Senior Product Operations Specialist

**Be our next Hero - Join the world’s leading local delivery platform.**

We are looking for a **Senior **Product Operations - Global Discovery (all genders),** to help us deliver a fantastic** Search Experience **in 70 countries. We power millions of search results per day across four continents to help our customers to find what they want and to make them happy.

If you’re a highly organized, results-driven, creative problem solver with a strong hands-on mentality, hungry for a new adventure, an exciting job, and an international workplace is waiting for you in the heart of Berlin

We offer visa sponsorship and relocation support.

**Your mission**:

- You lead, execute and own the Search Quality Rating Program:

- Collaborate with Product Managers, Analytics, Local Stakeholders, Data Scientists and a third-party tool provider to implement Search Quality Program
- Create and own reporting, communication and improvement of the Search Quality Program over time
- You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
- You evaluate the overall search quality, usability and functionality of search results pages, including navigation, design, content and performance
- You benchmark and share insights/recommendations with product managers and stakeholders to ensure a state of the art product solutions for our customers
- You interact with and support our product leaders globally
- You support the roll-out of new products and features in your region, which are aimed at improving our users’ experience, business performance and operational efficiency
- Drive own OKRs and contribute actively to wider Product Support OKRs
***

**Your heroic skills**:

- 6+ years of experience working in web and mobile consumer products as a product/tech specialist, preferably in an e-commerce company
- A passion for building a great product & being successful with that product in the market
- Good understanding of software development processes and related tools (e.g. Jira, Confluence, Miro)
- Good analytical skills, ideally including SQL/BigQuery or a strong desire to learn
- Good understanding of APIs and tools like Datadog/Postman
- Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently
- Comfortable with a dynamic, fast-moving, and entrepreneurial environment being able to have an impact and influence early on
- Great communicator with excellent English language skills, able to get ideas across effectively and persuasively across a diverse set of stakeholders and peer
- Experience as a Search Quality Rater is a plus

**Who We Are**:
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

**What's in it for you**:
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- _ Get moving and release those wonderful, mind-boosting endorphins:_ Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
- _ Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: _Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- _ Look up and go for it. We will support you in developing yourself and your career:_ 1.000 € Educational Budget, Language Courses, Parental Support
- _ The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum:_ Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts