Customer Excellence Representative Europe North-east

vor 21 Stunden

Darmstadt, Deutschland Merck Group Vollzeit

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

**Your role**

As part of the Customer Excellence team for the Europe North-East of Electronics (Surface Solutions) you take care of the entire Lead to Order and Order to Cash processes to ensure customer’s satisfaction.

Main tasks are amongst others: samples coordination, order entry, customer account maintenance, price & availability checks, management of your customers and Key Accounts.

You proactively communicate shipping dates and work on service complaints and sales inquiries. You are a key interface between our domestic customers in Germany and Austria, and our internal stakeholders such as supply chain, logistics, sales and manufacturing sites.

An eye for detail and a high dedication to quality and data accuracy make you an essential part of the customer experience with our company. Besides taking ownership of your day-to-day tasks, you are always looking for ways to optimize our processes and services and are eager to share these ideas with your team and management.

**Who you are**

  • Completed educational background e.g. as industrial clerk (or equivalent)
  • Open & flexible mindset as well as able to successfully work in a global setup
  • Experience with SAP, Salesforce (SFDC), Microsoft Office and Customer Service or Commercial Support of min. 1 year
  • Fluent in German and English
  • Familiarity with master data management principles or cash collection processes are a plus

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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