Customer Operations Technician

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision. Come join our amazing Team in FR13.2, Frankfurt

**Responsibilities**

Queue Management / Reporting
- Promptly review and respond to work order requests
- Collaborate on higher-level orders as needed
- Maintain comprehensive documentation in the ticketing system

Installations
- Rack and stack semi-routine customer equipment
- Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks

Cross-Connect
- Assist with standard cross-connect work orders, including installation, terminations, and modifications

Testing / Troubleshooting
- Support basic testing and installations
- Assist with Layer 1 cross-connect certification testing
- Perform semi-routine testing as advised

Stakeholder Partnership
- Support operations and security teams as needed

Customer Management
- Ensure customer satisfaction by adhering to order execution requirements
- Provide exceptional customer service
- Aid in managing time expectations for new deployments
- Offer on-site support through access and escorting services

**Qualifications**
- Language Skills: Proficiency in German and English.
- Educational Background: Completed training in IT or Telecommunications Engineering.
- Experience: Work experience in the IT field, hand-on experience with Hardware maintenance and installation, ticketing systems
- Customer Service: High customer and service orientation.
- Technical Skills: Very good computer skills.

What We Offer
- An unlimited employment contract
- 30 days of vacation per year
- Compensation for overtime or time off in lieu
- Company pension contributions and retirement benefits
- Subsidy for the use of public transportation and lunch
- Job bike
- Partial coverage of gym or sports club membership fees
- Company stock program
- Sports events and company activities
- Work clothing
- Great colleagues and a corporate culture where it's fun to contribute energy and initiative

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- IT-Systemelektroniker/-in
- Rechenzentrumstechniker/-in
- IT-Techniker/-in Rechenzentrum
- Fachinformatiker/-in

Oder du hast
- Grundkenntnisse in der Verkabelung / Troubleshooting / Servern / Switchen
- Eine abgeschlossene IT-Berufsqualifikation oder Ausbildung

und möchtest du deine Fähigkeiten in einer Rechenzentrumsumgebung weiterentwickeln? Dann bewirbt dich jetzt

Wer sind wir?

Equinix ist das weltweite Unternehmen für digitale Infrastruktur, das mehr als 240+ Rechenzentren auf der ganzen Welt betreibt und Verbindungen zu allen wichtigen Clouds und Netzwerken bereitstellt. Unternehmen brauchen einen Ort, an dem sie ihre fragmentierte, komplexe Infrastruktur, die sich über private und öffentliche Cloud-Umgebungen erstreckt, vereinfachen und zusammenführen können. Unsere globale Plattform ermöglicht es unseren Kunden, ihre Infrastruktur dort zu platzieren, wo sie sie brauchen, und sie mit allem zu verbinden, was sie für ihren Erfolg benötigen.

Wir sind ein schnell wachsendes globales Unternehmen mit mehr als 70+ aufeinanderfolgenden Quartalen stetigen Wachstums. Durch unser innovatives Portfolio an leistungsstarken Produkten und Dienstleistungen haben wir das größte und aktivste globale Ökosystem mit über 10.000+ Unternehmen geschaffen, darunter mehr als 2000+ Netzwerke und 3000 Cloud
- und IT-Dienstleist