Customer Service Rep
Vor 7 Tagen
**Customer Service Rep - German Speaking Banking Ops**
**Location**:Berlin, Germany
**Contract Type**:Contract
- Secure a 12-month contract with a hybrid working model in Berlin.
- Join a global technology consultancy in the financial services sector.
- Specialise in complex back-office banking operations for the German market.
- Use your fluent German skills in a professional banking environment.
**Position Overview**
In this role, you will be a key part of the back-office operations team. You will manage essential banking processes, ensuring accuracy and compliance. Your work will directly contribute to providing a seamless and reliable service for customers by handling complex inquiries and transactions efficiently through written communication channels.
**Responsibilities**
- Manage customer accounts and data with high accuracy.
- Process payment transactions, bookings, and other back-office tasks.
- Collaborate with internal teams, including Fraud and KYC departments.
- Ensure all activities comply with German banking regulations.
- Deliver a fair, consistent, and transparent customer experience.
**Requirements**:
- 1-3 years of experience in a customer support or back-office role.
- Experience within a financial institution in the German market.
- A completed banking apprenticeship or a comparable qualification.
- Fluent written and spoken German is essential for this role.
- Excellent written communication and problem-solving skills.
- A strong understanding of relevant regulatory requirements.
**Benefits**
- A 12-month contract providing stability and experience.
- A hybrid working model with a mix of office and home-based work.
- All necessary work equipment, including a laptop and headset, is provided.
- A structured shift pattern, rotating every three weeks.
You will join a supportive team environment, focused on collaboration and delivering high-quality service within a professional setting.
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