Customer Service

Vor 6 Tagen

Berlin, Deutschland On AG Vollzeit

At a Glance:
Our team is growing, and with this comes the exciting opportunity to become our first Social Engagement Specialist. In this role you’ll bring creative ideas and approaches to how we communicate with our consumers on social media daily - plus, build approaches that assist the team in finding and optimising engagement opportunities.

Your Team:
Our mission is to engage in dynamic conversations and thoughtful interactions with On communities. The heart of our work is to help our community dream big - and be ready to get them on the right path to turn those dreams into reality. Dedicated to delivering WOW, we create moments that go beyond expectations to show our support. Our team is just that, a team. We aim to constantly improve the customer experience by identifying all opportunities together. With every customer and fan interaction, we strive to turn transactions into experiences with the ultimate mission - to turn customers into lifelong On fans.

Your Mission:

- You support influencers in own channel content with active messaging
- You have your eyes and ears on brand trends and are confident inserting the brand in the conversation
- You support the Social Happiness Delivery team with daily business and seek out fun and impactful engagement moments by identifying opportunities for added WOW
- You work closely with the Content Team to keep up to date about campaigns**,** source required materials for the Social Happiness Delivery Team, and loop back weekly content briefs for special launches and campaigns to the core team
- You explore engagement opportunities happening outside of our brand mentions
- You work closely with different stakeholders to identify new reporting opportunities

Your Story:

- Experience in communications or social media environment, previous experience in Community Management is preferred
- You have a strong interest and affinity for Social Media as well as for sports and lifestyle
- Strong written and verbal communication skills and multi-task handling skills in a dynamic work environment
- You have a team-player mindset and understand the importance of collaboration
- Understanding of brand-storytelling and ability to excite others about our products
- Great attention to detail
- English on a native level (C2), additional languages are a plu

What we offer:
We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.
- On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._

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