Team Lead, Smb Account Management

Sales & Merchant Operations Cologne, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a service-minded communicator who enjoys solving problems for restaurant partners? Are you detail-oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step. As a result of Wolt’s rapid expansion and the plans we have for 2025, we need a SMB Account Management Team Lead to support the Account Management team in the West Region (Cologne and surroundings). Reporting to the Head of SMB Account Management, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth. What you’ll be doing Develop and manage a team of up to 10 account manager(s) Conduct weekly performance reviews of the region, city, and team to assess progress against goals Set ambitious yet achievable targets and OKRs to drive long-term growth and success for Wolt in the region. Perform frequent quality and satisfaction checks to ensure service standards. Conduct renegotiations with venues alongside the Account Managers. Demonstrate hands-on leadership by building strong relationships, negotiating key deals, and driving mutual growth with top partners Create a positive work environment that enables the team to develop. Lead by example in terms of demonstrating Wolt values and behaviors. Our humble expectations* Proven experience in account management, with a strong track record of driving results and fostering long-term partnerships Multiple years of experience successfully managing and leading teams, fostering a collaborative and high-performing culture Excellent interpersonal skills with the ability to adapt tone to suit the audience. Proficient in analyzing performance metrics and translating insights into actionable strategies. Passion for food and developing the best restaurants in town. Fluent in German and English What we offer Cool office in the heart of Cologne Independent work in a dynamic, international team A fast-growing tech company with many career opportunities Attractive salary package Discounts on Wolt orders Various soft drinks, coffee, and fruits in the office Weekly (virtual) all-hands meetings and regular team events Flexible working hours policy + 30 days of paid vacation Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. TeamOur visionOur cultureOur people We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive. Sales at Wolt The delivery of (almost) everything At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part. Our story Our culture At Wolt, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people. Our culture “There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging." - Nicolas, Sales Team Lead Read Nicolas' story Team We drive Wolt’s growth We’re the ones who build r