Sales Operations Associate

**Kaia is a mission-focused health technology company.** Our story began in 2016, when our founders Konstantin Mehl and Manuel Thurner, set out on a mission to bring affordable and accessible relief to millions of people with chronic conditions. No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need in order to live their best lives. How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for back/hip/knee pain and COPD using this evidence-based approach. Five years into our story, we are a leader in digital therapeutics, with 500,000+ users worldwide. Having raised $125 million from investors such as Optum Ventures, idInvest, and Balderton Capital. We are poised to create a global footprint in digital self-care; Kaia is patient empowerment made easy. The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for exceptional talent to join our journey. With over 100 "Kaianeers" spread across the globe, we need now, more than ever, specialized talent to help take our mission further. We are looking for a motivated **Sales Operations Associate** to join our team and contribute to our effort to bring our evidence-based therapies to as many people as possible. As one of the first digital therapeutics in the markets and with the largest patient basis, we can build on our unique strengths in technology leadership and industry-leading clinical evidence. **For this role, you are expected to be in the Munich office at least three times per week.** **Your Tasks**: - Data Management: you are responsible to keep track of the sales reps performance, ensuring that the sales data is accurate and we identify opportunities to overachieve targets - CRM Administration: you maintain and optimize our CRM system by ensuring that the information is accurate and up-to-date - Sales Support: you are the central point of contact to help the sales team in achieving their targets and that they can smoothly operate in the field, this entails making sure that info material are sent out timely and that the sales team has all materials that help them succeed, as well as helping coordinate events and congresses - Inside Sales Activities and Inbound HCP management: You support our inside sales activities (remote sales activities) and manage inbound HCP leads to ensure that we have a timely follow-up to interested HCPs - Strategic Analysis: You provide insights and recommendations to improve sales tactics and strategies, and you help our sales reps in understanding HCP needs - Team collaboration: work closely with the sales team in the intersection to marketing and operations, and identify areas for improvement to support our daily activities **Requirements**: - High energy and motivation: you have a positive doer attitude and are proactive to help achieve our ambitious targets - You are based in Munich and can be in our wonderful centrally-located office at least 3 times per week - Analytical skills: you have a strong ability to analyze data and provide actionable insights - Organizational skills: excellent organization abilities to manage multiple tasks and projects efficiently - Communication skills: Strong written and verbal communication skills to interact effectively with team members and HCPs - Tech-savvy: you are proficient in CRM systems, Excel and other data management tools - Fluency in German and English - You have at least a bachelor's degree in business administration or similar fields - You have at least 2 years of working experience in sales operations, data management, or related field - Plus: if you worked in a sales role before - Plus: if you worked in the healthcare industry before **What we offer in Germany**: - A competitive salary - Occupational pension plan opt-in - Gym membership subsidy - Mobile Plan - Child Care subsidy opt-in - Flexible working hours - Transportation Allowance up to 60€ per month - Meal allowance up to 100€ per month - A laptop of your choice (Mac or PC) up to 2,000€ - 600€ budget for peripherals - An annual budget of 1,200€ dedicated to your personal development and 4 personal development days off - 24 vacation days and flexible PTO - Complimentary access to Kaia app - Free beers after 6pm in the office & Free fruits - Centrally located office in Munich (Sendlinger Tor) or possibility to book a desk in a local co-working space. **Some of the benefits of being a Kaianeer**: - You can directly influence the future of digital health in a team of industry experts and digital shapers. - You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora). - You'll enjoy accessible leaders, a