Business Process Expert Service Delivery

G+D makes the lives of billions of people more secure. We develop innovative products and solutions to safeguard payment processes, identities, connectivity, and data. With more than 170 years of experience behind us, we approach each day with renewed energy and passion. We are an international technology group and traditional family-owned company, with over 12,600 employees in 33 countries. Creating Confidence is our path to success; and it could soon be yours, too.

Group Services (GS) is G+D's internal service company for IT, process management, and transactional services. With over 400 employees, we operate internationally at several locations and provide modern solutions, with a high degree of standardization and self-service. In the field of Service Delivery our focus is the end-to-end support of business processes. This includes support in day-to-day business, continuous development and optimization of the process landscape, support for strategic initiatives (e.g., optimization projects, SAP rollouts, etc.) and digitalization. Furthermore, it is important for us to also be available to our internal customers as a consulting partner, e.g., to create business roadmaps. With our new Dynamics service platform, we are supporting 1.400 service technicians globally and are servicing 120,000 G+D machines. More than 300 cash centers running G+D software and we support around 60.000 active service contracts. For our department Global Process Excellence Customer Demand Management we are looking for a Business Process Expert Service Delivery (M/F/d) at the earliest possible date:
**Your Responsibilities**:
You are driving the implementation of new business processes for service and support the development team in realizing the new functionalities
You contribute with outside-in perspectives on challenging topics to solve and continuously develop your skills to ensure that we consult G+D group in the best possible way
You contribute to international rollouts and projects
You are creating solution proposals, functional specifications, data concepts, etc. and alignment with the impacted functions (e.g., Application Solution Architect team)
You drive and facilitate the key user community for service processes, and you define the future global G+D-business processes in the field of service together with our business partners
In close and proactive cooperation with our internal customers, the G+D divisions, you will develop efficient processes based on 'healthy' data as well as plans ('roadmaps') for the next 2-3 years

**Your Profile**:
Degree in computer science, economics or comparable
5+ years of professional experience with MS Dynamics 365 CRM (e.g. implementation and configuration of solutions based on MS Dynamics 365 Customer Service and Field Service)
Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM
Project experience in service processes and their digitization
Experience with agile working methods and ITIL processes
Self-organized with strong analytical and communication skills, open-minded and proactive
Very good written and spoken English skills, German is beneficial
Team spirit and an efficient and solution-oriented way of working
Know-how in SAP ECC SD and/or SAP CRM is beneficial, especially the integration of Dynamics

**Your Benefit**:
A wide range of training and development opportunities.
Flexible working hours, home office and 30 vacation days per year
A company pension plan as part of the attractive compensation package
Attractive family benefits, including a summer vacation for children of G+D employees
Working in an internationally active family company with shared values
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Job Details

Job Title
Business Process Expert Service Delivery (M/F/d)

Business Sector
G+D Group Services GmbH und Co. KG
Prinzregentenstrasse 161
81677 München

Requisition ID
22593

Location
Munich, DE

Career level
Experienced and Graduates

Job Type
Fulltime, Permanent

Contact
Claudia Laub