Senior Visual Designer

**Description**:
At AirHelp, we turn complex air passenger rights into simple solutions. With operations in over 35 markets and millions of passengers helped, we are the leading company for air passenger rights in Europe.

The role is about turning user insights and data into beautifully crafted experiences and using experimentation to drive improvements, click-throughs, and funnels. With your consumer facing design expertise and experience running high-traffic experiments, you’ll make our website a powerful engine for growth and have a direct impact on millions of people. This role is critical for driving our company’s growth by making our websites a powerful engine for new user acquisition.

As the Senior Visual Designer, you’ll directly impact our ability to convert millions of website visitors into happy travelers, playing a key role in achieving our core business objectives. Your work will have a measurable and direct impact on the company’s success.

**Location**: Hybrid in Barcelona, Berlin, Gdańsk, Kraków or Warsaw

**Reporting to**: Director of Brand & Experience Design

**What you’ll drive**:

- Design and optimise marketing campaigns and experiments with focus on CRO and A/B testing
- Create SEO friendly pages with attention to Core Web Vitals, semantic HTML and structured data
- Build and maintain UI kits and design guidelines for consistency across brand and product
- Adapt designs for localisation and international markets Work closely with marketing and product teams to deliver measurable results
- Website Revamp: Lead the redesign of all pages to improve consistency, performance, and conversion rates across all key pages.
- Continuous Optimisation: Drive and design experimentation on our most critical pages, including the homepage, product pages, and landing pages.
- New Pricing Plans: Design and launch new pricing and product packaging plans.

**What sets you apart**:

- 5+ years of product or visual design experience, including at least 2 years in a lead role focused on **web acquisition, UX optimisation, and CRO**.
- Strong skills in **visual design, branding, and marketing-driven design**.
- Proven track record in **conversion rate optimisation**, with a portfolio that shows measurable business impact.
- Hands-on experience with **A/B testing** and solid knowledge of analytics tools (e.g. Google Analytics) to guide design decisions.
- Ability to **work closely with marketing teams**, turning branding campaigns into high-performing digital experiences while keeping a consistent brand voice.
- Experience designing **SEO-optimised pages**, with working knowledge of **semantic HTML, structured data, Core Web Vitals, and AI SEO principles**.
- Practical experience adapting designs for **localisation and international markets**, including cultural and SEO considerations.
- Mastery of **Figma** and familiarity with other modern design and optimisation tools.
- **Fluency in English** (business level).

**Why AirHelp?**:

- **High Impact**:We move fast. Your work ships quickly and drives real change for millions of travelers.
- **Culture of Autonomy**:No micromanagement, no politics. Just builders building.
- **Growth Investment**:Learn and grow beyond your role.
**Environment That Cares**:Team events, supportive peers, health benefits, and a mission you can feel proud of.
- **Flexible Benefits**:Choose between gym pass, personal development, childcare, transport, or travel subsidies.
- **Global Workstyle**:Travel allowance, work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world

**About AirHelp**:
At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.