Senior Client Relationship On-field Representative
vor 1 Tag
**Please note this role is exclusively field based meeting customers at their premises.**
Do you hold experience of promoting SaaS solutions direct mid-sized organisations within the Hospitality (bars, hotels, restaurants, cafes, takeaways, etc.) or Retail sectors and looking for an opportunity to move into the rewarding world of Fintech / SaaS payments solutions, with one of Europe's technology leading organisations?
**Role Overview**: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.
**Key Responsibilities**:
- Promote the company services by visiting clients’ premises;
- Assist merchants with verification and activation processes;
- Monitor and analyze portfolio performance;
- Provide in-person support and consultation for existing customers;
- Engage in both system-scheduled and self-initiated activities;
- Ensure new merchants in the assigned portfolio complete registration;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner;
- Travel to meet clients and attend industry events.
**Requirements**:
What we look for:
- 5+ years of experience in business development within a fast-paced environment to mid-sized retail / hospitality (Horeca) business verticals;
- Retail or hospitality specific SaaS solutions experience;
- Understanding of financial products / services features and advantages;
- Experience in working with Customer Relationship Management (CRM) systems;
- Outstanding negotiation skills;
- Strong organizational and diary management skills;
- Resiliency and the ability to handle objections;
- The ability to deal with a diverse client base;
- Computer literacy & tech mindset;
- Fluent in German with business level English.
**Benefits**
- Bonus, capped at an additional 18 months salary per annum.
- Private medical health insurance.
- Allowances to cover the use of car, mobile and laptop.
- A diverse multi-cultural working environment.
- Opportunity to build an opportunity from the ground up.
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