Technical Support

**Description**:
**deliver premium customer experience during the entire process of processing and delivering iTero Technology.**

Your mission is to deliver premium customer experience during the entire process of processing, delivering iTero Technology and technically support the customers.

**Role expectations**:

- Ability to communicate technical issues in an easily understood manner.
- Provide onsite repair on proprietary hardware if necessary
- Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assisting internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).
- Contribute to and maintenance of the shared team knowledge base and procedures
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Initiate the Return Material Authorization (RMA) process
- Conduct Admin related tasks whenever necessary
- Perform other duties as assigned.

**What we're looking for**:
**EDUCATION**:

- Bachelor level preferred
- 1 - 3 years’ of experience in a similar role for a fast growing international company. Experience working with medical or other equipment preferred

**REQUIRED SKILLS AND ABILITIES**:

- Excellent written and verbal communication skills in English and local language Any other additional language is a plus
- Experience working with import and export regulations preferred.
- A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus
- A good understanding of networking concepts and ability to troubleshoot different web browsers.

**About Align Technology**:
**Your growth and well-being**:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:

- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.

Country-specific details will be shared with you by your recruiter during the interview process.

**Discover Align**:
At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

As part of our commitment to innovation, Align Technology includes Exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace diversity and nurture employee well-being?

**Explore Align's culture here**

Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information.

**Applicant Privacy Policies**:
Review our **Applicant Privacy Policies** for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement**:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.