Front Office Clerk

**Additional Information**
**Job Number**25111507
**Job Category**Rooms & Guest Services Operations
**Location**Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany, 69115
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**FRONT OFFICE AGENT (M/F/d)**
Heidelberg Marriott Hotel

**Begin. Belong. Become.**

**Be empowered.**
- Begin: targeted onboarding program & “Be our Guest” program
- Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback
- Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels
- Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation
- Be connected: Numerous employee events & team building events for the “we-feeling”
- Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide
- Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider “Pfitzenmeier”, numerous opportunities for social commitment

**Be you.**

As a Front Office Agent (M/F/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you Become part of our front office team and create moments together with your team that will remain unforgettable for our guests.

**Your most important tasks will include**
- Check-in and check-out of our international guests.
- You are the contact person for our guests and advise them on all matters and concerns.
- Together with your team, you contribute to achieving the department's goals through upsells and enrollments.
- You always keep a cool head & support complaint management.
- Support in the training and further education of employees and trainees at the front office.

**Be able.**
- Completed training in the hotel industry or relevant professional experience at the front office.
- Very good knowledge of German and English.
- You are a team player and your heart beats for the hotel industry.

**Be connected.**

**Be inspired.**

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.